Gateway Chevrolet - Service Center

grate service work by John Sheldon and his team thank you all I'll be back. all I'll be back. More

Competent service providers. I had a number of hard to diagnose issues that were resolved. I think it is a good place to bring Chevrolet vehicles, especially older ones as diagnosis and parts become more diagnose issues that were resolved. I think it is a good place to bring Chevrolet vehicles, especially older ones as diagnosis and parts become more of a challenge for garages to handle. More

Slow service, unmet promises, and unfriendly attitudes. Went to the body shop to get an estimate and was promised an estimate by the end of the day. It was six days and three calls as well as a second pers Went to the body shop to get an estimate and was promised an estimate by the end of the day. It was six days and three calls as well as a second personal visit before I received my estimate . Since your dealership does not want my business I’ll be happy to go else where. More

Kory wqs very patient and provided great customer service thank you for you taking care of my car service thank you for you taking care of my car More

Dominick was amazing! He informed me on the status of my vehicle brakes, and replaced emergency jack that was recalled in July. I will certainly return because of him for service! vehicle brakes, and replaced emergency jack that was recalled in July. I will certainly return because of him for service! More

To begin with I live out of the area, about 1 1/2 hrs from dealership. I confirmed my appointment and let them know it needed engine and transmission looked at due to engine light on vehicle came on. I from dealership. I confirmed my appointment and let them know it needed engine and transmission looked at due to engine light on vehicle came on. I requested loaner and was informed on arrival they didn't provide loaners. I was told that it would take a couple hours to figure out why the engine light turned on. Three hours later they were barely checking it out, by doing test drive. After showing them the email where it showed the vehicle needing attention to engine and transmission they wanted to keep it longer. This was going on five hours of being at the dealership. Nothing was done to the vehicle. I left because they took so long and couldn't determine if anything was wrong with vehicle. I am still receiving alert that the vehicle needs service. More

Made an appointment for a simple oil change weeks in advance, and noted that I would be waiting for my vehicle. Arrived on time, and as per my appointment, the sheet stating I was waiting for my vehicle advance, and noted that I would be waiting for my vehicle. Arrived on time, and as per my appointment, the sheet stating I was waiting for my vehicle was clearly displayed in the windshield. I was told this would take 1.5 to 2 hours, so I proceeded to wait in the waiting area. Four (4) hours later, and only because I inquired, I was told the tech was JUST THEN adding oil to the vehicle. Finally, more than 4 hours later, my simple oil change was done and I was able to leave. I have had issues in the past, most recently as a direct result of the last oil change that I had done here at Gateway, that would otherwise result in my never going back to Gateway. (Shortly after the last oil change, the oil filter loosened up, causing a leak. It cost me almost $100 (and thankfully not more) at another, closer-to-home, dealer to have the leak diagnosed and resolved.) The only reason I went back to Gateway this time is to use the pre-paid oil changes that I purchased when I purchased the car. However, I am now considering letting the remaining oil changes go unused. More

This time was not a pleasant experience. My car was diagnosed the wrong mechanical problem. diagnosed the wrong mechanical problem. More

Had to make an appointment for a service 2 and 1/2 weeks in advance. Schedule appointment was for 7:20 a.m. dropped off vehicle at 6:30 a.m. and requested it back by 3:00 pm. Return to pick up vehicle at 4: in advance. Schedule appointment was for 7:20 a.m. dropped off vehicle at 6:30 a.m. and requested it back by 3:00 pm. Return to pick up vehicle at 4:30 pm and service had not even been started yet. More

John Sheldon in service is the reason you have me as a loyal customer, he is excellent. loyal customer, he is excellent. More