Back

Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,992 Reviews

3,992 Reviews of Gateway Chevrolet - Service Center

Sort by
November 08, 2021

The advisor hole was really rude answering the phone. Air stopped working after oil change. More

by mayraarellano2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Nov 26, 2021 -

Gateway Chevrolet responded

Thank you mayraarellano2 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

November 06, 2021

This is my third review. Theft from my car. No response From the Director of customer service.Apparently you don’t take theft that seriously or you would have responded to both of my other reviews. Text me More

by travisstephen9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No return contact from the Director of customer service who told me that she takes theft very seriously.
Nov 26, 2021 -

Gateway Chevrolet responded

Hello travisstephen9, Thank you for taking the time to talk to someone in our management regarding this issues. As soo as you can provide the requested information, then we can go ahead and fix this issue. Best Wishes, Team Gateway

November 06, 2021

Great service. Cody was great. Comfortable area to wait. Thorough check of your vehicle. Always happy with service. More

by lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 12, 2021 -

Gateway Chevrolet responded

Hi lynn, thank you for your kind review; we are happy to pass along your comments to Cody and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 05, 2021

John was very great! Worked done in a timely manner. Forgot to wash car was the only issue. More

by JHUNTLEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN
Nov 12, 2021 -

Gateway Chevrolet responded

Hi JHUNTLEY0, thank you for your kind review; we are happy to pass along your comments to John and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 05, 2021

Zach was great to work with, did not get a call or message stating that my vehicle was done. Yet they did not try and screw me with a bunch of things they did while fixing my vehicle. Girl that took More

by Ms. Mamasita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 12, 2021 -

Gateway Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Zach and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 05, 2021

I scheduled a routine service for my car and had to wait almost 4 hours for it to be completed!! How in the world does it take 4 hours to complete a oil change and tire rotation???? What is the point of hav More

by MFRANSON35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Nov 21, 2021 -

Gateway Chevrolet responded

Mfranson35, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gateway Chevrolet, INC. (623) 687-3503 Best Wishes, Team Gateway

November 04, 2021

Very courteous, but limited technicians available, therefore they held my car for over a month while working with my warranty company. More

by jgeorge9913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dominic and Robert
November 04, 2021

My service person Zach was very clear, helpful and to the point! Thanks Zach I really appreciate you! Daniel Davila More

by danieldav96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Aguirre
Nov 12, 2021 -

Gateway Chevrolet responded

Hi Daniel Davila, thank you for your kind review; we are happy to pass along your comments to Zach and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 04, 2021

the service was extremely good and the person i worked with was so gracious and efficient More

by joanofarc2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jered, sales; Elizabeth, parts
Nov 12, 2021 -

Gateway Chevrolet responded

Hello joanofarc2015, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 04, 2021

Had my truck worked on, repairs were completed in a reasonable amount of time. Thank you. More

by r.eshbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John service dept.
Nov 12, 2021 -

Gateway Chevrolet responded

Hello r.eshbach, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

...
260
...