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Gateway Chevrolet - Service Center
Avondale, AZ
3,992 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,992 Reviews of Gateway Chevrolet - Service Center
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September 23, 2021
Messy service left grease on fender and wheels , had to argue with staff to talk to a manager , service not wanting to rotate tires because of after marker , on truck when purchased argue with staff to talk to a manager , service not wanting to rotate tires because of after marker , on truck when purchased More
by JAMESMEINHOLD1
Verified CustomerEmployees Worked With
Woods. Sales
September 22, 2021
Experience was just okay. My contact person was a little bit aloof. He sent me a diagnostic report via text that had some issues to address, but never discussed them at the time of service for resolving the bit aloof. He sent me a diagnostic report via text that had some issues to address, but never discussed them at the time of service for resolving them. Plus the report was inaccurate saying that the diesel engine air filter needed replacing. My engine is gas, not diesel. Said the cabin air filter was excessively dirty. How would anyone know that without looking at the filter and give me the opportunity to tell them to replace it? More
by MJCORKILL1
Employees Worked With
Service department
September 21, 2021
Went in for a oil change and it took almost 3 hours to complete. I was there at 720 and didn't get finish tell almost 10. complete. I was there at 720 and didn't get finish tell almost 10. More
by ritcano1
Employees Worked With
September 21, 2021
I was initially quoted 2 hours for my oil change. After 3.5 hours of waiting, I found my service person, Kyle who informed me that there was a recall on my car and that it needed a system update for my rad 3.5 hours of waiting, I found my service person, Kyle who informed me that there was a recall on my car and that it needed a system update for my radio. The feedback I want to give, is please communicate that to your customers. I feel that my time was not valued and wasted. Taking the extra 5 minutes to give me a call to let me know it's going to be longer is basic customer service skills and is appreciated as a customer. The car wash at the end was rushed and looked very badly when I pulled away, but since the plans that I had were ruined, I didn't have time to go back to get it rewashed. Additional feedback is the amount of emails and text messages I got reminding me of my appointment was excessive. I understand that people miss their appointments, but the daily reminders are not needed More
by Map
Employees Worked With
Kyle
September 21, 2021
Took my 2021 chevy silverado to have the cruise control checked cause it showed unavailable.They had it for 2 full days took it in at 7 am and picked it up the next day at 5 pm. They didn't even looked at checked cause it showed unavailable.They had it for 2 full days took it in at 7 am and picked it up the next day at 5 pm. They didn't even looked at it. So i just picked it up.This is the first time i have ever taken my vehicles to Gateway. So i took it in to Sands chevrolet and the fixed it in 1 day. Very poor service More
by RMORENO20
Employees Worked With
First name was Robert in the service dept.
September 21, 2021
Excellent experience with the service department for my Traverse. Robert kept us informed and quoted accurate pricing even before I brought my vehicle in. Traverse. Robert kept us informed and quoted accurate pricing even before I brought my vehicle in. More
by SNBARVIZO
Employees Worked With
Robert and Kelly
September 21, 2021
Took my truck in for an oil change and Liz noticed my windows were not tinted. She mentioned that my windows should’ve been tinted because it was part of a service I paid for when I purchased my truck. S windows were not tinted. She mentioned that my windows should’ve been tinted because it was part of a service I paid for when I purchased my truck. So she scheduled me in for the following week to get it done. If it wasn’t for her being thorough I would’ve never known. I highly recommend Gateway Chevrolet. More
by medina5113
Employees Worked With
Liz
