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Gateway Chevrolet - Service Center
Avondale, AZ
4,022 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,022 Reviews of Gateway Chevrolet - Service Center
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May 25, 2021
The dealership and the employees are good. You just need to know what you are going for. The waiting room is clean and there are plenty of chairs. to know what you are going for. The waiting room is clean and there are plenty of chairs. More
by JSONOQUI
Verified CustomerEmployees Worked With
May 25, 2021
The service was great. John Sheldon is always great to work with. Keeps me informed about my vehicle. Found some items that needed attention. John called to let me know & got it taken care of work with. Keeps me informed about my vehicle. Found some items that needed attention. John called to let me know & got it taken care of More
by rhartman18
Employees Worked With
John Sheldon
May 24, 2021
Service was completed as expected this time. There were no delays. We were in to have a service completed that was supposed to be done originally during our previous visit. no delays. We were in to have a service completed that was supposed to be done originally during our previous visit. More
by JESSISTOCKAM
Employees Worked With
David Sanchez
May 22, 2021
The service was amazing. Got my vehicle in and out quickly and the staff was amazing. Definitely earned my future business and I would recommend them to anyone quickly and the staff was amazing. Definitely earned my future business and I would recommend them to anyone More
by DOMINICKB83
Employees Worked With
Alejandra Cruz
May 21, 2021
Quick and easy check-in and check-out. Car was ready when promised. No pressure, no up-selling. Service advisor, John, is friendly and knowledgeable. promised. No pressure, no up-selling. Service advisor, John, is friendly and knowledgeable. More
by sdennett110
Employees Worked With
John
May 21, 2021
Always have a great experience! Robert from service always does an amazing job on getting things done when I take my vehicles for service, won’t be going back to Yates in Goodyear anymore. always does an amazing job on getting things done when I take my vehicles for service, won’t be going back to Yates in Goodyear anymore. More
by SMARTINEZ.AZ20
Employees Worked With
Robert
May 21, 2021
Dk why my repairs are so frequent and end up spending $300-$500 or more each visit. Maybe overcharging me? Maybe parts installed but really needed? $300-$500 or more each visit. Maybe overcharging me? Maybe parts installed but really needed? More
by HERLINDAV1
Employees Worked With
Robert Hernandez
May 20, 2021
Poor customer service. Was not offered a vehicle car wash. Website does not inform clients of wait times when scheduling. I was arrived early for my 0720 appointment to be greeted at 0727 by my “service wash. Website does not inform clients of wait times when scheduling. I was arrived early for my 0720 appointment to be greeted at 0727 by my “service advisor” who did not even introduce herself. Spoken to poorly. Advised at minimum wait time would be 1.5 hours, but could be anytime throughout the day until 6pm. Service advisor walked away and did not provide me with instructions or ever tell me where to go. I was left sitting in my vehicle. Was not followed up by with my “service advisor,” but rather someone else in the service department. Walked to my vehicle by Liz (who was great and friendly), only to be told that my car was not washed. Liz informed me that I should have been asked if I wanted a wash, I was not asked or offered. I have never experienced such poor customer service. This was my vehicles first oil change since purchase at this location. I am beyond disappointed with the quality of service and experience I received. I would not recommend this place to anyone moving forward. More
by Katherine
Employees Worked With
Alejandra in Service
