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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,992 Reviews

3,992 Reviews of Gateway Chevrolet - Service Center

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March 24, 2021

My glove box was scratched installing my cabin air filter. No one has once called to apologize for the damage. They are going to fix it but I had to call to inquire when. Not good customer service. More

by TRACYLAMB62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alejandra was great
Report | Print
March 23, 2021

Great customer service! Always helpful. I will recommend this dealership to all my co-workers friends and family. Great deals on cars and trucks. Very honest! More

by Dan Andrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : La Rue Abrams, Jeremy Thompson
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Mar 24, 2021 -

Gateway Chevrolet responded

Dan Andrade Thank you for taking the time to leave great feedback. We want all our clients to have a comfortable and stress-free experience with us. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. We look forward to your next visit! Take care! All the Best, Team Gateway

March 23, 2021

Booking my service appointment for the open recall on my Booking my service appointment for the open recall on my Chevy Cruze was quick and easy and I was in and out in no time the day of my service. More

by mitchelle_murphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure
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Mar 24, 2021 -

Gateway Chevrolet responded

mitchelle_murphy Thank you for the 5 star review! We're glad to hear you found our staff was so knowledgeable and helpful. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thank you for choosing Gateway Chevrolet, Inc. as your first choice for all your automotive needs. All the Best, Team Gateway

March 23, 2021

Was very rude had an attitude didn’t help us when my car was actually broken until the next day will never go back to this place. More

by anngelicas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Hernandez
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March 22, 2021

Services took 10 hours to complete so I was not happy since I had things to do. I wasn’t told about this when inspection was completed More

by SILYERENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 26, 2021 -

Gateway Chevrolet responded

Hi SILYERENA, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We apologize that it took so long and that we didn't communicate this with you. We will improve on communication with you on your next visit. Please come see us for any future needs. Best Wishes, Team Gateway

March 22, 2021

Friendly n understand, good price, took care of my car kept me posted on process. That's all for now folks and survey feed back. More

by be.nice.ruiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Mar 23, 2021 -

Gateway Chevrolet responded

Hello be.nice.ruiz, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Best Wishes, Team Gateway

March 22, 2021

Came in for Service on my truck spoke with Paul who was amazing!! While waiting decided to look at used cars. Yoli came out to help. She was so AMAZING I ended up buying a (NEW 2021) additional family car More

by LISA.REGALADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul H, Yoli Pena
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Mar 23, 2021 -

Gateway Chevrolet responded

Hi Lisa, thank you for your kind review; we are happy to pass along your comments to Paul, Yoli and the team here at Gateway Chevrolet, Inc.! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

March 22, 2021

Great Job, Thanks for all you do. Robert Hernandez was awesome. Always professional and straight forward, needs a paid vacation for all he gets done. More

by littlecharles78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
Report | Print
Mar 23, 2021 -

Gateway Chevrolet responded

Hi littlecharles78, thank you for your kind review; we are happy to pass along your comments to Robert and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

March 22, 2021

Paul is very nice professional and tells it like it is. Truck was finished in a timely manner and included a courtesy wash. Thank you. More

by vicngaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Mar 23, 2021 -

Gateway Chevrolet responded

Hi vicngaby, thank you for your kind review; we are happy to pass along your comments to Paul and the team here at Gateway Chevrolet, Inc.! We look forward to your next visit! Take care! Best wishes, Team Gateway

March 22, 2021

John has been my service manager for many years. The attention to getting my vehicles serviced and back to me has been the best. He will always be my go to person. The service department and the body More

by AGENT1EDIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sheldon
Report | Print
Mar 23, 2021 -

Gateway Chevrolet responded

Hi AGENT1EDIE, thank you for your kind review; we are happy to pass along your comments to John and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

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