Gateway Chevrolet - Service Center

The installation of my new running boards seemed to go well with no problems. The "detail" was little more than a quick wash and wipe down. When I hear detail I do expect a little more. Not sure if that well with no problems. The "detail" was little more than a quick wash and wipe down. When I hear detail I do expect a little more. Not sure if that's the service departments responsibility, but that is one thing my Silverado was there to receive. Liz and Chelsea were a pleasure to work with. More

When I set up the appointment for oil change, fluid check, tire rotation, and car wash with interior vacuuming I expected to have all that done. The car wash was bad and the interior was not touched! check, tire rotation, and car wash with interior vacuuming I expected to have all that done. The car wash was bad and the interior was not touched! That is the second time in a row that has happened to me. Paul was great for the oil change, fluid check, and tire rotation. It's not his fault the dealership washers and car cleaners don't do their job! Thankfully I was not charged for the wash job as I was told in advance the cleaning that I wanted was going to be $18.95. Mark Wendelgass More

Dropped off my vehicle before 8:30am for oil change and took check an issue that was so called fixed the year before, but according to the service team they can never hear the issue to see what it is so it took check an issue that was so called fixed the year before, but according to the service team they can never hear the issue to see what it is so it didn't get fixed. I have been a long time gateway customer and have purchased 2 vehicles there. I had to call the service team to get an update on the status of my car and this was after 3:30pm. I was told to wait another 30 to 45 minutes to get my car back so they can put it back together. My car was there practically all day and I didn't drive away until after 5pm. Also I couldn't even get a courtesy car wash this time. Is this what I should expect if I continue being a Gateway customer??? More

Had air conditioner problems. Paul was very nice to help me get a loaner. Richard Sena fixed the problem in a speedy time. Great Dealership me get a loaner. Richard Sena fixed the problem in a speedy time. Great Dealership More

Robert Hernandez, has been my Service Advisor for the last 3 years. His prompt attention to my vehicle service and repair makes me come back everytime. I live in Laveen and can walk to Firestone which ha last 3 years. His prompt attention to my vehicle service and repair makes me come back everytime. I live in Laveen and can walk to Firestone which has been my service station for 20 odd years, but Robert brings me back to Gateway. Thank You kind Sir!! Cynthia Sommers More

Gateway Chevrolet has great team working there They are Gateway Chevrolet has great team working there They are very professional . Liz Diaz she was very Helpful she answered all my questions and update Gateway Chevrolet has great team working there They are very professional . Liz Diaz she was very Helpful she answered all my questions and updated me on my as morning when on it made feel really Good . More

Was trying to see if I could make them my dealership again as I always try and give everyone a second chance. But they chose to rip me off again by over charging me for a cooling system drain, flush and again as I always try and give everyone a second chance. But they chose to rip me off again by over charging me for a cooling system drain, flush and fill. I was quoted $139.95 for the whole job and I figured for tax on the parts. Labor was priced out at $103.00 which left $36.95 for parts. Tax should be $3.25 for a total cost of $143.20 for the job. But I was charged $162.10 a $18.90 over charge. They lost my business before for failing to follow my instructions, to which they broke my windshield in my truck and then refused to fix it. Now when I give them a second chance, they over charge me. Guess they really do not want my business. More

John was helping me... no customer service skills every time i have been to service. He is rude and dismissive on every question so i chose not to speak with him. I am not expecting free service but some s time i have been to service. He is rude and dismissive on every question so i chose not to speak with him. I am not expecting free service but some sort of kindness. It makes me regret my decision to take my 60k vehicle to and pay so much for service i can get at a lower price some place else More

This was my second vehicle I purchased at Gateway. I also purchased a warranty on the vehicle. When taking my vehicle in for service my invoice showed that my warranty ended at 100,000 miles or July 2021. A purchased a warranty on the vehicle. When taking my vehicle in for service my invoice showed that my warranty ended at 100,000 miles or July 2021. A t this last appointment I was told that my warranty ended last year in June. When I asked my service advisor Mike why my paperwork showed July of 2021 he said that they just input any date in the computer. I had to pay for the work done when I thought it was covered. I feel I was misled by the dealership and am not sure I want to purchase my next vehicle from Gateway More

I had a great experience with the service department. Kyle Mitchell was extremely easy to work with. Everyone I had contact with was very professional & business oriented. Great organization !!! Kyle Mitchell was extremely easy to work with. Everyone I had contact with was very professional & business oriented. Great organization !!! More