Gateway Chevrolet - Service Center

I set up an appointment for my new 2021 Tahoe, to get 2 Recalls fixed on it. After 24 hours the car wasn’t even looked at, it stayed parked till the next day. They should at least give you a heads up to ju Recalls fixed on it. After 24 hours the car wasn’t even looked at, it stayed parked till the next day. They should at least give you a heads up to just wait up a day, that way the family isn’t carless. The tech Robert was amazing and straight up about the situation so I appreciate the honesty and not sugar coating the news. If he were to make some crazy excuse like 98% of the world would of I would give a 1 star. Anyways the root cause of the low rating is just due to leaving people carless, instead of saying, “hey we might no be able to look at your car, let’s oush back your appointment that way you are not carless.” People have families and need to get around. They have my wife’s car in there now, and god only knows when they’ll work on her new Chevy Blazer 2020. More

Asked them to put the battery holder and it took forever to get my suv back and no car wash.Didn’t seem to listen to my concerns! I got my tranny flush but I didn’t get my car wash or anything else I asked to get my suv back and no car wash.Didn’t seem to listen to my concerns! I got my tranny flush but I didn’t get my car wash or anything else I asked for and took 3 hours. More

I was having problems with my 2018 camaro, they took my car in without an appointment and got the guy the work done for free under warranty. They got it done fast and now my car is running great again. car in without an appointment and got the guy the work done for free under warranty. They got it done fast and now my car is running great again. More

My issue wasn't resolved, I needed a tire and I was told by Rob that it was going to take to long to get. After I've been there for over 2 hours. Poor customer service skills. by Rob that it was going to take to long to get. After I've been there for over 2 hours. Poor customer service skills. More

Great experience! My service advisor was Robert and he was excellent! He was very professional and knowledgeable. The repairs were completed in a very timely manner. was excellent! He was very professional and knowledgeable. The repairs were completed in a very timely manner. More

I went for a simple oil change and coolant flush and the completely messed up my engine and gave it back to me. They’ve been in no hurry fixing it as my car had been there for going on 3 weeks now completely messed up my engine and gave it back to me. They’ve been in no hurry fixing it as my car had been there for going on 3 weeks now More

I had an oil change and my leak wass fixed. My serv ice advisor handles my problems. I stand by Gateway Chevrolet. Service department is the best . advisor handles my problems. I stand by Gateway Chevrolet. Service department is the best . More

John sheldon really took care of me and my truck very well like it was his truck, good Chevrolet parts good mechanics all around thx well like it was his truck, good Chevrolet parts good mechanics all around thx More

Very good service with care they worked on truck until it was fixed write was coming back in to find the problem Which was puzzling was fixed write was coming back in to find the problem Which was puzzling More

This dealership have amazing staff such as Robert Hernandez.. Friendly and helpful!! There is lots of business you can’t trust, but Gateway Chevy is one that you can trust. They create an amazing cus Hernandez.. Friendly and helpful!! There is lots of business you can’t trust, but Gateway Chevy is one that you can trust. They create an amazing customer experience always. They do take care of their customers!!! ❤️ More