Gateway Chevrolet - Service Center

I scheduled an apt at this location for my first oil change a wash and vacuum at 1145, i dropped my car off at 10am i was called at 1145 that my car is ready for pick up, upon arriving John is on a call change a wash and vacuum at 1145, i dropped my car off at 10am i was called at 1145 that my car is ready for pick up, upon arriving John is on a call where I’m left standing waiting for help, i walked away to head to the service desk when he decided to get off the phone, he quickly said my car was ready and handed me keys and said it was out front when i went out to the car it hadn’t been washed, i open the door to find the vehicle in worst condition that it had been left, someone also left a car charger in the vehicle that wasn’t mine, the service manager said this was normal for a Saturday and that i could come back another time to have it detailed, he didn’t care, nor care about the inconvenience, nor that the work wasn’t completed, he seemed elated at the fact i had to come back, there was a Black Lives Matter sign in my car, which is the only reason i could believe they wouldn’t do the job! I question if the oil was even changed. To be a woman, and treated this way at a car dealership is disgusting! Misogynistic unprofessional and downright un safe space for women to operate in alone. If i had been with a male, & not had that poster in my car they may have done the job. More

Great Costumer Service, Robert was on point. Very easy to work with. Great Job. Kept me informed on repairs and warranty coverage. Friendly and Professional environment. work with. Great Job. Kept me informed on repairs and warranty coverage. Friendly and Professional environment. More

John did a great job, he got everything done under warranty and didn't push me to get something I didn't need. Thank you so much for your help! warranty and didn't push me to get something I didn't need. Thank you so much for your help! More

Robert in service took care of me like I was part of the family. Always have a great experience. Great customer service no complaints. Thank you family. Always have a great experience. Great customer service no complaints. Thank you More

Mike was great. He took good care of me. He solved the problems that came up with my vehicle. I did not like how expensive it was. problems that came up with my vehicle. I did not like how expensive it was. More

I took in my new vehicle and they never told me what the issues was. They kept saying the techs didn’t have time to check it even though I barely had 2 weeks with the vehicle. I kept pressing and pressing u issues was. They kept saying the techs didn’t have time to check it even though I barely had 2 weeks with the vehicle. I kept pressing and pressing until the returned my car back and told me it was fixed. They fail to inform you with what issues your vehicle has. More

The service was great Robert my service advisor was very professional and explained everything thoroughly. I had to come back the next day after service because my tires sensor was on and I pulled right in professional and explained everything thoroughly. I had to come back the next day after service because my tires sensor was on and I pulled right in and Robert got it taken care of immediately. More

The experience with the advisor was great. How ever the technician left stickers all over may exhaust when he replaced it. I had to drive around with a burning smell for 5 days. I wasn’t very happy about t technician left stickers all over may exhaust when he replaced it. I had to drive around with a burning smell for 5 days. I wasn’t very happy about that! More

With the many dealership testimonials available online, potential customers can search for the best. This is something that the BBB has never achieved, maybe never tried, for whatever reason? Well, anyway, potential customers can search for the best. This is something that the BBB has never achieved, maybe never tried, for whatever reason? Well, anyway, with that said, it’s this ‘Baby Boomer’s’ opinion that if Gateway Chevrolet, along with Van Chevrolet, continue to provide genuine customer satisfaction, all the other valley Chevrolet dealers will either get on board, or start streaming movies. Mike D More

Always very professional Robert in service great guy always on top of my needs been going to him for the last 6 years just a great person to work with. always on top of my needs been going to him for the last 6 years just a great person to work with. More