Gateway Chevrolet - Service Center

Robert Hernandez should be the face of your service department. He’s the only reason I have kept coming back. I have only been to this service department three times and each time it has been a great e department. He’s the only reason I have kept coming back. I have only been to this service department three times and each time it has been a great experience. This last time I went through service, I had the pleasure of working with Noel from parts as I was trying to do some custom alterations to my car and both Robert and Noel made it so easy and painless to get the job done. Thanks Robert and Noel! More

Very good fast service. The service advisor seem to know the problem after I explained what the car was doing.. you'll have my repete bussniess next time I need it the problem after I explained what the car was doing.. you'll have my repete bussniess next time I need it More

We use Gateway and John Shelton because they are the best maintenance shop in Phoenix. We have never had our car sitting on the side of the road like so many we see on a daily basis. John always tells us w maintenance shop in Phoenix. We have never had our car sitting on the side of the road like so many we see on a daily basis. John always tells us what needs fixing.....transmisison flush, power steering etc.....He and Gateway actually care about our safety regardless if we are driving in 117 degree heat or -20 in the mountains.....Thank you foe keeping us safe. More

John in service was awesome as always. Service was fast and he kept me informed while my truck was there. I did call a couple times Nd each time the receptionist was hard to hear because of speaking in a l and he kept me informed while my truck was there. I did call a couple times Nd each time the receptionist was hard to hear because of speaking in a low tone and she generally did not seem like she wanted to be there. Part of me appreciates the direct attitude and skipping all niceties but I feel that there should be a welcoming voice when customers are calling in. Wont stop me from coming to Gateway in the future though. More

Professional service. John and crew provided excellent job every time I take the vehicle for service. John keep up doing a very good job.. thanks job every time I take the vehicle for service. John keep up doing a very good job.. thanks More

Great fast and easy service. John Sheldon always takes care of me promptly and gets it done right the first time. 10 of 10 would recommend. care of me promptly and gets it done right the first time. 10 of 10 would recommend. More

Great service. Greeting was fast. Waiting area was clean and it seemed that the followed COVID19 guidelines. Greeters were friendly and courteous. People always smiling. and it seemed that the followed COVID19 guidelines. Greeters were friendly and courteous. People always smiling. More

Gateway took care of us again! Five star service. Mike is the best, he always goes out of his way to make sure that we have the best experience possible. ⭐️⭐️⭐️⭐️⭐️ the best, he always goes out of his way to make sure that we have the best experience possible. ⭐️⭐️⭐️⭐️⭐️ More

Robert Hernandez is an asset to Gateway Cheverolet. Excellent service manager! The only place I will bring my vehicle to, I wouldn’t think about taking it anywhere else!! Excellent service manager! The only place I will bring my vehicle to, I wouldn’t think about taking it anywhere else!! More