Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gateway Chevrolet - Service Center
Avondale, AZ
3,992 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,992 Reviews of Gateway Chevrolet - Service Center
Sort by
July 20, 2020
John could have been slightly less disinterested in my existence. Maybe he was having a bad morning? I really didn’t have any other interactions with anyone while there, except the young woman at the ca existence. Maybe he was having a bad morning? I really didn’t have any other interactions with anyone while there, except the young woman at the cashier counter. She welcomed us as we came in from the service bay. More
by familytreed
Verified CustomerEmployees Worked With
John from Service Department
July 17, 2020
SLOW. Really hard to belive it takes 2 hours to change oil, even with an appt. the cooperation between the emails fishing for you to schedule service and th Really hard to belive it takes 2 hours to change oil, even with an appt. the cooperation between the emails fishing for you to schedule service and the service writer actually knowing about the appt are two different things More
by DOBIESCH
Employees Worked With
i dont know
July 17, 2020
The service tech was super friendly, nicely mannered, and knew what he was talking about. Got my truck in on short notice which was nice. They paid for me to get an Uber home which was great. Called me with knew what he was talking about. Got my truck in on short notice which was nice. They paid for me to get an Uber home which was great. Called me with the issues they found and fixed them in a timely manner. They even washed my truck after all the work was complete! Thank you guys you always got my business More
by Baileyenrique17
Employees Worked With
Zack
July 17, 2020
Warranty repair On 6/24/2020 I had an appointment with Service Adviser John Sheldon concerning an oil leak. Mr. Sheldon determined that the oil pan on ouir pick up On 6/24/2020 I had an appointment with Service Adviser John Sheldon concerning an oil leak. Mr. Sheldon determined that the oil pan on ouir pick up was defective. He advised us that it would take about 7 days to order and receive a new oil pan. On 7/9/2020 we returned Chevy Silverado 2500 diesel pick up to Gateway Chevrolet to install a new oil pan on the diesel P/U. We met with John Sheldon and was advised that he truck would be ready later that day. Mr. Sheldon advised us that the pick up was ready. Mr. Sheldon did a walk around with us showing that our Silverado was repaired, washed and ready to take it home. Mr. Sheldon has always treated us very professionally and assured us that our Chevy vehicles were repaired correctly. More
by BEASLEYH1
Employees Worked With
La Rue Abrams
July 16, 2020
Robert Hernandez is a great service advisor Robert Hernandez is the best service advisor i have ever dealt with. All the staff in the service department are very helpfull and friendly. Will re Robert Hernandez is the best service advisor i have ever dealt with. All the staff in the service department are very helpfull and friendly. Will recommend your company to all my friends. More
by SPOTTER5
Employees Worked With
Robert Hernandez
July 10, 2020
3 hour wait with an appointment to have new key cut and reprogram a key fob. Unacceptable. Even after asking a few times when would the car be ready. reprogram a key fob. Unacceptable. Even after asking a few times when would the car be ready. More
by mwendt76
Employees Worked With
Jeremy in service
July 08, 2020
Liz was hepfull and friendly. Provided a ride to and from dealership instead of waiting. Explaind what was done and what was reccomended for next visit. Ill definatelly be back and recommend Gateway. dealership instead of waiting. Explaind what was done and what was reccomended for next visit. Ill definatelly be back and recommend Gateway. More
by Phillip
Employees Worked With
Liz Diaz
July 08, 2020
We had a 9am appointment and even though cars besides and behind us were helped, we waited 17 minutes for help. It seemed like they had forgotten us because I had to ask someone when they would help us. By t behind us were helped, we waited 17 minutes for help. It seemed like they had forgotten us because I had to ask someone when they would help us. By then at least 6 cars had been taken away while we still had not been approached. When they finally got someone to help us, she did not apologize for the fact we waited but she did mention they were super busy and it would be a 2 hour wait. We got a Lyft home and after 2 hours and 20 minutes I had to call and ask how much longer and after the girl on the phone checked, my car was done (conveniently). This is the closest service center to my home, but I’ll have to try a different Chevrolet location because this was not smooth or convenient. We used to service with Toyota for 4+ years and never had a bad experience or this kind of wait. More
by nydia5310
Employees Worked With
I didn’t work with any of these departments
July 07, 2020
professional they are very professional, helpful, clean, close to my home they listen to my explanations of the problem they do extensive searches to find the pr they are very professional, helpful, clean, close to my home they listen to my explanations of the problem they do extensive searches to find the problem More
by WLRUIZ
Employees Worked With
Zack, John
