Gateway Chevrolet - Service Center

My service experience couldn't have been better. I arrived early at the dealership and was the number 1 car in the garage at the 7am opening time. I pulled my car in and Service Advisor John Sheldon I arrived early at the dealership and was the number 1 car in the garage at the 7am opening time. I pulled my car in and Service Advisor John Sheldon was there to welcome me. I was there for an oil and filter change on my 2016 Z06. I always make sure John is the guy to take care of my service needs and he never lets me down. After I finished checking in with John, I immediately went inside and grabbed on of those great donuts available to waiting service customers. By 8am I was paying my bill and I was on my way. It was a terrific visit to Gateway Chevrolet. More

Great Customer Service My experiences at Gateway Chevrolet are always great ones. Prompt attention, friendly customer service, and completion times are accurate. My only co My experiences at Gateway Chevrolet are always great ones. Prompt attention, friendly customer service, and completion times are accurate. My only complaint is that the car wash was down and my car was in need of one. Since it was already dusty, it was left with a myriad of fingerprints. Not a big deal but my baby would have liked a bath. More

Excellent! The service was excellent, they did a good job and it was speedy. They followed our askings of the car and took great care of it. The service was excellent, they did a good job and it was speedy. They followed our askings of the car and took great care of it. More

Questionable Business Practice Service Advisor utilizes a "discount" system to generate additional unauthorized services to your vehicle. When confronted, said that most customers Service Advisor utilizes a "discount" system to generate additional unauthorized services to your vehicle. When confronted, said that most customers appreciate these services being performs as they are often overlooked. They give you an estimate, then discount the bill and then spend the discount telling you that the unauthorized service was taken off the backside and looked upon as free. Do the math. I took my car in for engine work and was billed for a 4-wheel alignment that I had just done down at Discount Tire. They refunded the cost of the alignment but removed it on the bill as another "discount" thus covering up the "problem" as if it had never occurred. Just wish there was honesty and integrity across the board and no game playing. Car had to be towed back to the dealership after I was told it was "good to go". Estimate for repairs went from $1700 to $3500. I paid and removed my car from the service department after they wanted an additional $1000 to complete the job. Sent a complaint to all involved. Thought the dealer would do the job right! More

Great Customer Service, As Always I've recently returned to the Chevrolet family and the main reason is Gateway's great customer service. John Sheldon always has a smile and makes sure I've recently returned to the Chevrolet family and the main reason is Gateway's great customer service. John Sheldon always has a smile and makes sure my vehicle is running top notch. Thanks a bunch!!! More

Blinker repair Had to get our blinkers fixed. Mike was there first thing in the morning and got our car in quick. They had our car fixed and ready to pick up within Had to get our blinkers fixed. Mike was there first thing in the morning and got our car in quick. They had our car fixed and ready to pick up within 4 hours. More

Very friendly staff!!! I dropped off my truck first thing in the morning to check on check engine light and for brake recall. Not long after i left they had it diagnosed and I dropped off my truck first thing in the morning to check on check engine light and for brake recall. Not long after i left they had it diagnosed and by noon was ready to be picked up. Very fast and friendly staff!!! More

Awesome!! John Sheldon Is a very helpful and pleasant person to talk to. Really nice to know I can call Service adviser at gateway and get great service.😀😀😀� John Sheldon Is a very helpful and pleasant person to talk to. Really nice to know I can call Service adviser at gateway and get great service.😀😀😀😀 More

Excellent!!! Excellent customer service. Always very attentive and they all have a great attitude. My truck is doing excellent and I have no plroblems with it. Th Excellent customer service. Always very attentive and they all have a great attitude. My truck is doing excellent and I have no plroblems with it. Thanks for your help. More

Worst experience ever! Due to my terrible experience. I would like for Jeremy Thompson to contact me regarding the details of my worst experience with the service that I was Due to my terrible experience. I would like for Jeremy Thompson to contact me regarding the details of my worst experience with the service that I was provided for a simple oil change. More