Gateway Chevrolet - Service Center

Everything was great! Everything was seamless from the internet appointment to checking in w/Paul for the appointment. The staff took great care of our vehicle! And us! Everything was seamless from the internet appointment to checking in w/Paul for the appointment. The staff took great care of our vehicle! And us! More

Oil change Good service faster than they told me it would take. La Rue spoke with Robert and this is how the process got faster. I made an appt time was there ea Good service faster than they told me it would take. La Rue spoke with Robert and this is how the process got faster. I made an appt time was there early and still they told me 2 hours. Thanks to La Rue in and out in 1 hour More

Always well taken care of when we schedule appointments. If decide to have other things installed while there for oil change they r very accommodating & get it done quite quickly. R service manager is Robert If decide to have other things installed while there for oil change they r very accommodating & get it done quite quickly. R service manager is Robert Hernandez. More

service finished in time When I arrived at my appointment for service, I was informed that the wait time was 2 hours. When I had scheduled the appointment, I had been told tha When I arrived at my appointment for service, I was informed that the wait time was 2 hours. When I had scheduled the appointment, I had been told that it would be an hour to an hour and a half, and selected a time that would allow for the max stated time of one and a half hours, while leaving time for me to commute to work afterwards. I expressed my concern about not being able to wait two hours as I had to get to work on time, and Daniel was able to get me and my vehicle out of there in the one and a half hour time span that was needed, for which I am very grateful. However, the prospect of possibly being late to work was rather stressful at the time, so I guess I would recommend more accuracy with the time estimates when initially scheduling service. Everything else was satisfactory. More

one of the best service centers I had to work with I must say I'm very impressed with Gateway sales and service department they really made buying a car getting the car service so easy I am so glad tha I must say I'm very impressed with Gateway sales and service department they really made buying a car getting the car service so easy I am so glad that I went with them More

I literally hate this place. I hate Gateway Chevrolet with every fiber of my being. Sales and Service are both horrible. On my last visit I brought my vehicle in for routine oil c I hate Gateway Chevrolet with every fiber of my being. Sales and Service are both horrible. On my last visit I brought my vehicle in for routine oil change and to have them service the malfunctioning back up camera. When I went to pick up my vehicle the "Service Rep" that my vehicle was assigned to had a line of about 5 people waiting to pick up their vehicles. The Service Reps in the offices on either side of him had no customers waiting. One of those Service Reps was sitting at the desk playing with his cell phone. When was my turn to see my Service Rep I asked him if it was against the rules or something for those other two Service Reps to come over and help him. My Service Rep said "no, it's not against the rules". Additionally their were at least 2 "managers" hanging out xxxxxxxxxxxx in front of the building seemingly oblivious to this growing line. A few days after my oil change the "change oil soon" alert started occurring in my vehicle. Apparently it was too much to expect them to have reset that at the time of the oil change. And the "fixed" malfunctioning back up camera now occasionally stays activated while the vehicle is in forward motion. And it prevents the use of the radio or any other touch screen function. Thanks Gateway that was a huge improvement (not). More

Service department. I had a tire blowout in the freeway. Brought my truck in right away and John Sheldon took care of me right away. Replaced the tire and got me on my wh I had a tire blowout in the freeway. Brought my truck in right away and John Sheldon took care of me right away. Replaced the tire and got me on my why. John is by far the best service advisor at Gateway. I will always take my Silverado to Gateway for all my servicing. I have never had a bad experience at Gateway. I have bought two Silverado’s from Gateway and I will be a life long customer. More

Saturday service Service department is always friendly and willing to help. I had an appointment on a Saturday morning not knowing everyone else was trying to get the Service department is always friendly and willing to help. I had an appointment on a Saturday morning not knowing everyone else was trying to get there service done as well. Not only was the service taken care of they also took care of a few recalls that I didn’t know about. Everything was under warranty and was taken care of In a timely matter. More

Good experience I have been a customer of Gateway Chevrolet for years. Recently I went in for an oil change and spoke to my service advisor John Shelton who told me t I have been a customer of Gateway Chevrolet for years. Recently I went in for an oil change and spoke to my service advisor John Shelton who told me the new Zo6 was still available. I contacted salesman Rafael who expertly walked me through the purchase of my new Corvette. My experience was great from John all the through to the nice lady who set up my window tint appointment. Thanks Gateway! More

GREAT I HAVE BEEN WORKING WITH ROBERT HERNANDEZ IN SERVICE SINCE I BOUGHT MY CAR IN 2014 MY DAUGHTER HAS BEEN USING HIM BEFORE THEM .WE CAN'T HIGHLY ENOUGH I HAVE BEEN WORKING WITH ROBERT HERNANDEZ IN SERVICE SINCE I BOUGHT MY CAR IN 2014 MY DAUGHTER HAS BEEN USING HIM BEFORE THEM .WE CAN'T HIGHLY ENOUGH ABOUT HIM More