Gateway Chevrolet - Service Center

Service review Always have a great experience with Robert, he always is able to accommodate and work around my schedule. I think this is one of the best dealers i Always have a great experience with Robert, he always is able to accommodate and work around my schedule. I think this is one of the best dealers in town More

service The people were friendly, helpful and courteous. I really don't have anything more to say except that they did everything that I asked them to do. The people were friendly, helpful and courteous. I really don't have anything more to say except that they did everything that I asked them to do. More

Mis Communication I was told my daughter had 2 free oil changes in a voice mail I still have. Apparently it expired at 24000 and she had 24215 miles but before he did t I was told my daughter had 2 free oil changes in a voice mail I still have. Apparently it expired at 24000 and she had 24215 miles but before he did the oil change he should have called instead of just doing it. He charged her even tho she played him the voicemail. And told her at least she got a free new battery when he told her she had a default battery on the phone. I'm never bringing my business back here. More

Air unit Brought my car in 3 tike cause air won't reach back seat for my children went somewhere else and cost me 600 when covered in warranty Brought my car in 3 tike cause air won't reach back seat for my children went somewhere else and cost me 600 when covered in warranty More

Great service my adviser was Robert Hernandez. He let me know ahead of time how long it would take and he had patience and answered all of my question that I had. my adviser was Robert Hernandez. He let me know ahead of time how long it would take and he had patience and answered all of my question that I had. More

Great first appointment Recently moved to AZ so I had to find a new Chevy dealer for our Silverado and Malibu service. The check in process was quick and painless. Donuts in Recently moved to AZ so I had to find a new Chevy dealer for our Silverado and Malibu service. The check in process was quick and painless. Donuts in the waiting area?? Great surprise in the morning. Large and comfortable waiting area with a big screen TV. Waited about 90 minutes for a oil change/tire rotation which was completely acceptable seeing as my last dealer discouraged waiting. It was just enough time to enjoy some donuts/coffee and walk around the lot admiring all the new models. More

scheduled on line and was in and out. they gave me a shuttle I given the highest because I told them my needs and concerns didn't try to sale pitch anything. I just would like more coupons to get 20% off things I given the highest because I told them my needs and concerns didn't try to sale pitch anything. I just would like more coupons to get 20% off things like that. Always helps. Just the customer service is going out the door and it felt more personal then speaking to a kious or technology theses days. So thank you. I just need you all to fix the rebate issue on my airbag/recall from 2016 that still hasn't been resolved. That's the only thing you all won't schedule and I don't know why. Please advise other than that all went VERY WELL.👍👍 More

Paid for something I should not have I had to pay for a TSB done on my truck for a TCM and ECU update that I had no control over them going bad or needing an update. People should not hav I had to pay for a TSB done on my truck for a TCM and ECU update that I had no control over them going bad or needing an update. People should not have to pay for computer or module updates. I have no control over the modules or computers. More

Ok... Sat in the waiting room for an hour. No one bothered to mention it was going to take 3 - 4 hours. Was not very friendly there. Also I received 4 calls Sat in the waiting room for an hour. No one bothered to mention it was going to take 3 - 4 hours. Was not very friendly there. Also I received 4 calls to trade my car in, 1 time, I get. 4 times... Leave me alone. More

Best service department I love coming to this service department they take care of you and your car excellent service grate people fast and clean highly recommend thank you I love coming to this service department they take care of you and your car excellent service grate people fast and clean highly recommend thank you More