Gateway Chevrolet - Service Center

last time i take my car there not worth my time to write why never taking my car there if my maintanence contract is not honored somewhere else i rather pay somewhere else not worth my time to write why never taking my car there if my maintanence contract is not honored somewhere else i rather pay somewhere else More

Warranty disappointment I purchased my 2015 Colorado in May 2015. It has been an excellent vehicle. Like all machines, it eventually needed a repair. The battery leaked and d I purchased my 2015 Colorado in May 2015. It has been an excellent vehicle. Like all machines, it eventually needed a repair. The battery leaked and damaged a battery cable. The cost for this service was about $800.00. I was glad that I had the extended warranty, or so I thought. At the time I purchased the truck, the salesman and the closing agent told me that the warranty was bumper to bumper and covered most things for five years. Not true. (I believed them because that is how it worked on most vehicles I have purchased.) I wish that I had stopped the sales processed and challenged the extended warranty. $4000.00 is a lot to spend on something that won't do what is promised. I am grateful to Neo and the others who worked to do their best for me. Apparently Chevrolet no loner provides factory warranties, only third party. Not much could be done. I appreciate their efforts. Had I been told the truth about the warranty, I might have spent that four thousand dollars on a higher trim level or accessories. The employees whom I worked with were gone from the dealership shortly after I bought the vehicle. So the only thing left is the lesson. Telling the customer the truth is always best for everyone. Thank you for listening. Ed Daugherty More

did not complete When we brought the car in for service one of the issues we wanted service to look at was a stutter when accelerating, they did not. When we brought the car in for service one of the issues we wanted service to look at was a stutter when accelerating, they did not. More

Great service advisor I can get my veh serviced anywhere, I go to Gateway because of my service advisor, Robert. Always responsive and gets the information I need. I can get my veh serviced anywhere, I go to Gateway because of my service advisor, Robert. Always responsive and gets the information I need. More

Service Good service and professional from the beginning to the end. Also very friendly and courteous . That’s way I always take my vehicles to this place. Good service and professional from the beginning to the end. Also very friendly and courteous . That’s way I always take my vehicles to this place. More

Regular Service Appt Robert Hernandez is always knowledgeable and helpful getting my vehicle taken care of. If I have a problem he always makes sure it is taken care of a Robert Hernandez is always knowledgeable and helpful getting my vehicle taken care of. If I have a problem he always makes sure it is taken care of as soon as possible and is always friendly. More

Great service rep Over all the service was great and so was the price. Very friendly and everything was done with good time. I will continue to get my service on my car Over all the service was great and so was the price. Very friendly and everything was done with good time. I will continue to get my service on my car at this location. More

Disappointed Oil change and had appointment at 830 car was not started until 930 or so , was disappointed they didn't even come and tell me Oil change and had appointment at 830 car was not started until 930 or so , was disappointed they didn't even come and tell me More

1st Time Customer I brought my 2019 Chevy Equinox for its first oil change. I got there and spoke to John. I asked him how long for the oil change and other work. He to I brought my 2019 Chevy Equinox for its first oil change. I got there and spoke to John. I asked him how long for the oil change and other work. He told me it'd be 3-4 hours. So I asked for a ride to work, He obliged and took a Lyft or Uber to and from the service center. Vehicle was ready when I arrived. Great service! More

Process The process was smooth and efficient for dropping off and picking up vehicle. One Suggestion would be to use text to send updates. I missed calls due The process was smooth and efficient for dropping off and picking up vehicle. One Suggestion would be to use text to send updates. I missed calls due to meetings and no message left. It would be more effective if I could read text updates. Your employee who handled the Lift pick and drop off was very friendly and quick. I enjoyed my visit. More