Gateway Chevrolet - Service Center

Everything was as advertised. The workers were professional. I had no issues. Dealership was clean. The workers were professional. I had no issues. Dealership was clean. More

I called Cody to specifically schedule an oil/filter change (basic service) for our company vehicle. In fact, he asked me if anything was wrong with the vehicle and I informed him that there was not and change (basic service) for our company vehicle. In fact, he asked me if anything was wrong with the vehicle and I informed him that there was not and it only needs an oil change. I had one of my employees drop it off since it was already set up. For some reason, a different service advisor named Juan took in the vehicle and presented my employee with the intake paperwork to sign which he did assuming he was just dropping off the vehicle to have services I already set up performed. However, he did not realize that in addition to the oil change, he signed for new wipers and air/cabin filters that had been replaced only 5k miles ago; a complete fuel system cleaning; brake fluid flush and a 4-wheel alignment on a vehicle with only 35k miles on it which drove the $75 oil change to an $894.73 bill. When I called to ask for an explanation, Cody confirmed it was only supposed to be in for an oil change and he was unsure why Juan wrote it up when it was assigned to him and was going to follow up. After a little back and forth to figure out what happened, I simply asked for a couple complimentary oil changes to offset some of the cost of this service because I felt like we had been taken advantage of and I was told to go scratch. This way of doing business resulted in me removing Gateway as a service vendor moving forward. This is how the term "stealership" came into existence. Nice job Gateway! More

Every time i need a service, They get it done quickly and right. No xx. Not many dealerships are like that nowadays. I would never go anywhere else. right. No xx. Not many dealerships are like that nowadays. I would never go anywhere else. More

Tire air pressures were wrong 70 front 75 back calls for 60 front 70 back, whoever drove it, moved the electric seat all over moved the steering wheel all this to move it 200 feet, totally unacceptable 60 front 70 back, whoever drove it, moved the electric seat all over moved the steering wheel all this to move it 200 feet, totally unacceptable More

Worst experience out of any dealership service department I've ever been to. Lack of caring for my experience even after I told Oz about my experience. I even followed up with him via voice-mail, to no avail I've ever been to. Lack of caring for my experience even after I told Oz about my experience. I even followed up with him via voice-mail, to no avail. More

Great customer service. . Everything was complete with my car.. I love going to the dealership they always take care of my car. . Everything was complete with my car.. I love going to the dealership they always take care of my car. More

Not a good experience with Juan, he wanted to charge me, when I had a free oil change. I had to call van chevrolet and they were able to help me with in seconds when I had a free oil change. I had to call van chevrolet and they were able to help me with in seconds More

My experience at the service department was very pleasant. They took care of me as soon as possible when I drove up to the garage area. pleasant. They took care of me as soon as possible when I drove up to the garage area. More

My service was awesome and GM took care of me well. Greatly appriciate the GM team! Zack was on top of things. Thank you Zack! Greatly appriciate the GM team! Zack was on top of things. Thank you Zack! More

Amazing service! !! From the moment I called to drop the vehicle off, to the moment I picked the vehicle up. They helped me get through my difficult and stressful time !! From the moment I called to drop the vehicle off, to the moment I picked the vehicle up. They helped me get through my difficult and stressful time. When I picked my car up it was just as beautiful as when I purchased it off the lot. Didn’t look like it had ever been in an accident. More