Ken Garff Gateway Chevrolet - Service Center

Great service my service manager was on top of it, he took care of me. took care of me. More

John and Matt did a great job at explaining my issue, the process to get it resolved and getting it done quickly. Always a great experience when dealing with John. process to get it resolved and getting it done quickly. Always a great experience when dealing with John. More

Great service, punctual, the service advisor was very helpful and professional, explained the process of service along estimated time frame.highly recommended service center helpful and professional, explained the process of service along estimated time frame.highly recommended service center More

Decent experience, work was done well. Was not able to call in to the service department and get any updates easily without multiple phone calls Was not able to call in to the service department and get any updates easily without multiple phone calls More

They were nice and fast service on my truck. Thank you. Thank you gateway Chevrolet Thank you. Thank you gateway Chevrolet More

Zach is always great and makes sure my experience is always a good one no matter what is going on with my vehicles. always a good one no matter what is going on with my vehicles. More

Brought my truck in as usual for the oil change been bringing it in since I purchased it, had a new service provider from the last few times and feel the history wasn’t checked and talked to like I don’ bringing it in since I purchased it, had a new service provider from the last few times and feel the history wasn’t checked and talked to like I don’t know what I need but he was nice about it lol, was given the opportunity to do the $179 plan to have the oil and tire rotation done. No issues, very explanatory and was done quickly. More

Nobody goes above and beyond. They don’t care about other issues than what the initial complaint was. If they see something else, they joust don’t tell you. In my case, needed a n They don’t care about other issues than what the initial complaint was. If they see something else, they joust don’t tell you. In my case, needed a new transmission. They don’t say anything about the rear main seal leaking. They test drive the unit and never checked the oil level. I got it back and when oil was added it came right out of the rear main seal and on the to the ground. Took it back and had to pay again for the transmission to be dropped. They fix the rear main seal, am told it’s done and go to pick it up. Their tech notes the new transmission has leaks. Nobody cared to say anything, nor to fix it while it was down, I had to read it on the invoice and have to fight for them to get it fixed, now having to have the transmission dropped and paid for a 3rd time. I have now been without my truck for over 3 months. There is no sense of urgency or concern, just stick you with as many invoices as possible and as little repaired as possible. You would think after so many misses they would want to take care of you and squeeze it back in, but nope. Just get told they only have one transmission tech and am back at the back of the line. Terrible concept of service business. More

As always, consistent exceptional work. Great friendly staff. I love the reminders and the convenience and ease, scheduling maintenance appointments. Great friendly staff. I love the reminders and the convenience and ease, scheduling maintenance appointments. More

Everything went perfect but I do think they took longer then most the time everyone is very nice and attentive. then most the time everyone is very nice and attentive. More