Gateway Ford Inc.
Ponchatoula, LA
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from Gateway Ford and my experience has been extremely frustrating. My signed paperwork reflected 2,155 miles, but the vehicle showed well over 5k miles. I remember Ray Guidry, my salesman telling me t frustrating. My signed paperwork reflected 2,155 miles, but the vehicle showed well over 5k miles. I remember Ray Guidry, my salesman telling me that the miles would “reset,” which made no sense to me at that time. Later, Mason Diaz, the business manager, confirmed by email that the vehicle was a demo, but my actual concerns about the mileage discrepancy were never properly addressed when confronted about the difference in my paperwork. I also did not receive all of my paperwork at the time of purchase and had to request additional documents afterward. Customers should not have to chase down their own sales paperwork after buying a vehicle. To make matters worse, this 2025 Ford Bronco Sport now needs a full engine replacement under warranty with very low ownership mileage. My vehicle has been in service over a week, I have been paying for a rental out of pocket every day, and communication about repair timing has been inconsistent. I understand demo vehicles can have mileage, but customers still deserve honesty, accurate disclosures, complete paperwork, and clear communication. This experience has been stressful, disappointing, and far from what I expected when purchasing a newer vehicle. Se’Kenya Fleet, MPA More
The best dealership I have ever experienced. Very competent, very friendly. They treat their customers the way they want to be treated. I am completely satisfied with Gateway Ford. I actually bo Very competent, very friendly. They treat their customers the way they want to be treated. I am completely satisfied with Gateway Ford. I actually bought my new truck from Gateway because I was very impressed with the Service Department. More
I purchased 2 vehicles from them in less than 6 months and both times had the best experience with sales . I will definitely use them for now on and both times had the best experience with sales . I will definitely use them for now on More

