Gateway Kia Quakertown

Joe Laurinitis, assistant service manager, and general manager, Barry, have extremely poor customer service skills. I purchased my vehicle there in 2008 and had it serviced there numerous times, mostly manager, Barry, have extremely poor customer service skills. I purchased my vehicle there in 2008 and had it serviced there numerous times, mostly for regular maintenance. Joe made a mistake, as we all do, and scheduled me for an oil change when I did not request one. I had requested a quote for service and the use of a loaner car. I advised Joe that I did not request an oil change and did not understand why he performed one. Instead of following "the custsomer is always right" common practice, he argued with me in an accusatory manner in front of other customers, eventually involving his manager, who was extremely rude and condescending, stating that I did request it. A $40 service mistake. It doesn't make sense why they would be willing to loose a loyal customer for three years for a $40 mistake. Beware if you request a courtesy car from Kia of Quakertown, they may charge you for services you do not request, if you ever get a car, as I waited for three months for a car. There are so many other professional and appropriate ways this could have been handled. Joe and Barry need training in interpersonal relations and are costing Kia a lot of money if this is how they treat everyone. More