Gateway Toyota

My 2024 Camry needed a rear brake caliper less than 3,000 miles after Gateway Toyota serviced the brakes. Draw your own conclusions. I have been a loyal customer of Gateway Toyota for the past 2.5 years a miles after Gateway Toyota serviced the brakes. Draw your own conclusions. I have been a loyal customer of Gateway Toyota for the past 2.5 years and own a 2024 Camry. Unfortunately, my recent service experience has caused me to lose confidence in their service department. In April 2026, at approximately 64,000 miles, Gateway Toyota performed rear brake service on my vehicle. Less than two months later, at around 67,000 miles, I began hearing a grinding noise when braking and brought the car back for inspection. After waiting nearly 3 hours for a diagnosis, I was informed that the left rear brake caliper needed to be replaced. This was also the first service visit where I did not receive the usual mechanic video inspection that Gateway Toyota typically provides. When I asked why no video was provided, the service advisor could not give me an explanation. I expressed my concern to both the service advisor and Service Manager Eric Mahan that a rear caliper requiring replacement only a few thousand miles after a brake job seemed highly unusual, especially considering that their technicians were the last people to service that area of the vehicle. Rather than providing an explanation for why the caliper failed, I was told that calipers are considered wear-and-tear items. Gateway offered to cover labor but insisted that I pay $408 for the caliper and bracket, while denying any possibility that the issue could be related to the prior brake service. What concerns me most is the timing of the failure, the lack of explanation regarding the missing technician video, and the unwillingness to take responsibility for a component failure that occurred shortly after their brake work was performed. I encourage anyone using their service department to carefully review repair recommendations, ask detailed questions, and consider obtaining a second opinion when significant repairs are recommended shortly after previous service. More

They provided exceptional care for my truck and ensured it is up to date on all the repairs and maintenance needed. Very friendly and knowledgeable. Left with a nice clean wash. it is up to date on all the repairs and maintenance needed. Very friendly and knowledgeable. Left with a nice clean wash. More

Gateway Toyota always takes the necessary steps to ensure that my vehicle is performing properly after my service has been completed. that my vehicle is performing properly after my service has been completed. More

Your representatives are good. I'm satisfied with thier works. And they are respectfull. Highly recommended. I'm satisfied with thier works. And they are respectfull. Highly recommended. More

The young man I dealt with was extremely helpful and nice. I also was very grateful to see that my car was washed upon completion of my repairs. nice. I also was very grateful to see that my car was washed upon completion of my repairs. More

Louis Molino and Billy Tilton are excellent and extremely knowledgeable and customer service is top tier . knowledgeable and customer service is top tier . More

Louis was great. He’s calm, patient, and has a no xx approach. Everything was simple and smooth! He’s calm, patient, and has a no xx approach. Everything was simple and smooth! More

Extremely friendly and courteous. No pressure, easy to talk to and work with. Listen well and understood your needs. I left with the car that I wanted. Very satisfied No pressure, easy to talk to and work with. Listen well and understood your needs. I left with the car that I wanted. Very satisfied More

John Moro delivered exceptional service, professional, attentive, reliable, and truly went above expectations..Thank you attentive, reliable, and truly went above expectations..Thank you More

The service representatives, Mr. Escobar was extremely knowledgeable and more than helpful during the duration of my visit. All me questions and needs were met. Escobar was extremely knowledgeable and more than helpful during the duration of my visit. All me questions and needs were met. More