We made an appointment to have our 750 series BMW serviced due to recalls. The appointment was scheduled WEEKS in advance for a Friday morning and we were told the car would be finished by the end of business that day. In the late afternoon, they called to say the car would not be ready until Monday. Mind you, these were factory recalls that they knew about in advance and should have known exactly how long the repairs would take. The excuse was that some of the staff was on vacation and they didn't know they would be short staffed when they promised it by end-of-day. REALLY?????? I'm sorry, but when you pay as much as we do for a 750 series, (bought from Gault), your car should take precedent over other cars that were scheduled that day. So, guess what?? We get a call on Monday that the car would not be ready until Tuesday!!!! On Tuesday afternoon they called to say they were still waiting for a part and the car might be ready Wednesday. Finally on Wednesday evening they called and said the car was ready. My husband was out of town and I did not have a way to get to the garage to pick it up. They said that because we had such a bad experience with them, they would drop it off at our house between 10 am & noon on Wednesday. So, I rearranged my schedule and moved things around so that I could be home during those hours. Guess what???? 12:15, still no car! I called them and, of course, got voice mail. I left a message politely saying I was totally inconvenience by cancelling things that morning only to have them not show up and asked them to return my call. In the meantime, my husband called them from out-of-town and insisted they get the car to our house ASAP. The excuse was that they were busy because people are on vacation and they lost track of time. REALLY????!!!! That's a stupid, lame excuse!!!! If it was true, which I don't believe, they should have called me and told me they couldn't meet the commitment. They did deliver it about 2 hours after my husband's phone call. However, no one ever returned my call or contacted me personally to apologize. Bunch of rude, inconsiderate, lying male chauvinists.