Gay Family Kia

Deceptive Pricing and Forced Add-Ons – Avoid the Pre-Owned Department / CPO Cars! If I could give zero stars, I would. I visited this dealership for a CPO (Certified Pre-Owned) vehicle advertised Pre-Owned Department / CPO Cars! If I could give zero stars, I would. I visited this dealership for a CPO (Certified Pre-Owned) vehicle advertised at a great price online, only to find out it was a complete bait-and-switch. When I sat down to make the deal, the pre-owned department tacked on a mandatory $1,394 "CPO fee" on top of the internet price. You can see it as "Total Financed Aftermarket" in my attachment. Here is the kicker: Couple dates later, I went over to the New Car department and spoke with their finance manager, who confirmed that the online internet price already includes the CPO fee. I had the conversation recorded as proof. The pre-owned department blatantly lied to me just to inflate the price and pad their profits. The shady practices continued in the finance office. They manipulated the final paperwork to include extra warranties that I explicitly said I did not want. They also refused to honor my lower pre-approval, forcing me to finance through their bank at an inflated 8% interest rate just to finalize the purchase. I immediately had to fix their mess after leaving. I called the warranty company myself to cancel the unwanted add-ons and refinanced the car right away with my local credit union, dropping my rate to 4%. Stay far away from their pre-owned department. The low internet prices are just a trap to get you in the door so they can lie about fees, force unwanted warranties, and mark up your interest rate. More

Gay family auto is one of the best dealerships I have ever seen foot in. They answered every question I had and showed me every difference between each model. They work with you and give you any privacy ever seen foot in. They answered every question I had and showed me every difference between each model. They work with you and give you any privacy you need. More

First step in the door the experience was great. Got me in my new Telluride. All thanks to Antonio! Thank you so much with finding me my new upgrade vehicle. Love it so much ❤️💕 Also anyone who ca Got me in my new Telluride. All thanks to Antonio! Thank you so much with finding me my new upgrade vehicle. Love it so much ❤️💕 Also anyone who cam in contact with us was very pleasant and helping as well! Great atmosphere of people all around. More

Joseph is a great salesperson to work with. Very attentive and helpful. Would recommend him. Very attentive and helpful. Would recommend him. More

These guys are great! Starting with Pat Smith in Sales and the Finance Manager, on to the team that works with Tanner Gaunt in Service. They have helped me take care of wh Starting with Pat Smith in Sales and the Finance Manager, on to the team that works with Tanner Gaunt in Service. They have helped me take care of what I needed. I appreciate their level of professionalism and care. The Gay KIa family has treated me better than any previous dealer Ive purchased from. Anyone who is looking for a new or used vehicle, I recommend you give them a try.. Daniel Henn -LC Resident. More

Antonio from sales was very helpful in the entire purchase process. The dealership was friendly overall. purchase process. The dealership was friendly overall. More

Dealership was amazing on all levels. I have purchased nine vehicles in my life and this is the first time that I have walked away with a totally positive experience. There was never any I have purchased nine vehicles in my life and this is the first time that I have walked away with a totally positive experience. There was never any pressure, they were respectful of my time, And my amazing salesman delivered the car to my house and brought a little bit of paperwork to be signed. More

Tanner was great. Made sure I was taken care of and was transparent about the work that needed to be done and what it costed. Made sure I was taken care of and was transparent about the work that needed to be done and what it costed. More

Zavanna is amazing at her job. She always takes care of me & my car. The service was fast and good She always takes care of me & my car. The service was fast and good More

This service dept. is very helpful, efficient with a pleasant area for waiting. My second time here and I am very impressed. is very helpful, efficient with a pleasant area for waiting. My second time here and I am very impressed. More