Gay Family Kia - Service Center

Gay Family Kia is great. I have been going to John for several years now. He kept me informed of my car's status and are very thorough. I had no long hold times even though I I have been going to John for several years now. He kept me informed of my car's status and are very thorough. I had no long hold times even though I called in through the main number and not service. The receptionist was polite and professional. More

I have always been served well by the folks at Gay Kia…recently I had a serious issue with my car requiring me to make some tough decisions…John, in the service department was simply awesome in giving Kia…recently I had a serious issue with my car requiring me to make some tough decisions…John, in the service department was simply awesome in giving me the time to take care of of the arrangements to salvage my car…you guys are awesome!!!!!! More

ROY WAS VERY HELPFUL AND KEPT ME UPDATED ON THE STATUS AND COMPLETION OF MY VEHICLE! AND COMPLETION OF MY VEHICLE! More

They always go above and beyond to take care of people. Friendly staff and attentive mechanics. Friendly staff and attentive mechanics. More

Everything went fine. We were updated promptly when our vehicle was assessed and when it was ready for pickup. We were updated promptly when our vehicle was assessed and when it was ready for pickup. More

they did a great job and finish ahead of schedule. washing the car was a nice touch/ washing the car was a nice touch/ More

Very smooth and easy car buying experience. All needs were met. When a issue arose we had a very good experience with the service department. The service department was professional and efficie All needs were met. When a issue arose we had a very good experience with the service department. The service department was professional and efficient More

As always, excellent timely service. Enjoy corresponding with John in the maintenance department. We discuss vehicle maintenance and possible concerns. Enjoy corresponding with John in the maintenance department. We discuss vehicle maintenance and possible concerns. More

Kevin and Roy were very thorough and informative. Glad yall are open later on Saturdays to accommodate the rest of the world. Glad yall are open later on Saturdays to accommodate the rest of the world. More

I had a package deal with Kia. You know the one that I was required to buy in order to buy a car from gay family auto? I was never notified that it ended and so when I went in for You know the one that I was required to buy in order to buy a car from gay family auto? I was never notified that it ended and so when I went in for my oil change and tire rotation thinking that my warranty would cover it I wasn’t told until after the fact, and when I got to the dealership that I owed $106. Anywhere else a tire rotation is free, but of course you guys have to charge for it. I don’t understand how you couldn’t have called me and told me that my warranty had expired before continuing with the services that I originally thought would have been free. I will never be returning and thank God that package is expired because I will never buy a car from gay family auto ever again More