Gebhardt BMW

First class service Justin made the search and purchase a text book professional transaction. He is an honest, straight forward professional who provided all the facts ab Justin made the search and purchase a text book professional transaction. He is an honest, straight forward professional who provided all the facts about the pros and cons owning the selected car. More

New car purchase Gebhardt employees consistently worked to insure a fair deal, proper communication and attention to our needs throughout the purchase process. All of Gebhardt employees consistently worked to insure a fair deal, proper communication and attention to our needs throughout the purchase process. All of our questions were answered in full. They made us feel important. More

Excellent Karina has helped me to choose the first car in my life, which fits my lifestyle 100%. She did not spare any effort, time or energy to find my perfect Karina has helped me to choose the first car in my life, which fits my lifestyle 100%. She did not spare any effort, time or energy to find my perfect match. Karina is highly professional, knowledgeable and does her job with her heart. She really does care about the customers. So, you are in good hands with her from beginning of a drive test till the final purchase. More

Excellent Customer Care by Karina I went into the dealership hesitant about buying BMW’s. And came out with a pre-owned 5 series! Karina, my salesperson reassured me on their warranty I went into the dealership hesitant about buying BMW’s. And came out with a pre-owned 5 series! Karina, my salesperson reassured me on their warranty and the specs of the car that it made me feel comfortable enough in purchasing a resale. More

2018 X5 Hybrid Justin was an excellent sales person. We were working with multiple BMW dealerships but none were willing to make the commitments that Justin and Geb Justin was an excellent sales person. We were working with multiple BMW dealerships but none were willing to make the commitments that Justin and Gebhardt would for an on-time delivery. Justin followed up service help after the deal as well when we ran in to service issues. More

2017 X1 Working with Justin was the best car buying experience I’ve ever had. I truely felt he understood what I was looking for and needed. He went above and Working with Justin was the best car buying experience I’ve ever had. I truely felt he understood what I was looking for and needed. He went above and beyond to find the perfect fit! More

Professional with out being condescending. The staff at Gebhardt love their product and want the world to share that passion. From the first phone call with Justin Sanders to the guys ordering The staff at Gebhardt love their product and want the world to share that passion. From the first phone call with Justin Sanders to the guys ordering parts, there is a knowledge and respect for BMWs. I felt like Justin was able to ask me the right questions to find out which car was right for me. I never felt pressured or rushed. The accounting department was thourough and personalble. The genius staff showed me everything I need to know about my car. When I needed to have something replaced on my used car everyone was working together to get it done. I am very glad that I bought my car from Gebhardt rather than on line or from a non-BMW dealer. Thank you all; I love my car and feel great driving it. More

Something's wrong at Gebhardt I bought a new 2017 330xi at Gebhardt, but once the deal was signed everything went downhill. I put 90% of the blame on one person, my salesman, but I bought a new 2017 330xi at Gebhardt, but once the deal was signed everything went downhill. I put 90% of the blame on one person, my salesman, but other things suggest this dealership needs help. As far as the salesman, initials J.S., he got my signature on the deal and the next day became a stranger--no, an inhospitable jerk. Seriously, coming into the dealership the next day to work out financing details with Alicia (nice person), I got no handshake from him, cryptic responses, and an overall icy demeanor. It was so profound that even my wife detected it (she was not part of the previous day's negotiations, which went smoothly and cordially with J.S. . . . until he was "done with me"). Sale made, move on, sucker. Very, very bad taste in my mouth. Part of the deal was that J.S. promised to deliver my car to my home in Steamboat Springs the following week. He didn't follow up with this (which is okay, since his sales manager did, who told me I'd get a confirmation call before they left Boulder). The day of delivery arrived, no call. I called them, asking for this same sales manager, who is now "no longer with us." Eventually I learned the car was being driven up to me as we spoke, ETA unknown. Eventually "Jim" (driver) calls me when in Kremmling for further directions. Fine. Actually relieved it wasn't J.S. as promised, but that's another bit of J.S.'s B.S. So with this very distasteful experience with J.S.--not just that he was less friendly (I wasn't there for friendship) but that he was palpably hostile for what reason I do not know--and small promises by him and soon-to-be-history sales manager unfulfilled, I say again: Something's Wrong At Gebhardt. I had an awful experience with a Repair Service guy there some years ago (I've owned several Beemers) whose name I forgot, and this was my first venture back to Gebhardt. I did not let that 8 year-old event color my thinking, obviously, since I went there to buy. But this one was even a worse experience. I like a dealership where staff do well by customers, you see familiar faces upon return, and they (staff) seem to have found a home. But even Alicia, the finance person, is not listed in this website (see below) as part of their finance group, which suggests a lot of turnover. On another note, the new sales manager, John, seems on the phone to be a nice guy, and my brief encounter with Thomas, the resident new-car "genius" (a nice service, which I do expect to take advantage of when next in Boulder) went well. I don't want to sully John or Thomas or others within the Gebhardt team, but I do want to make others aware of my experience. It was not a pleasant one, and my warranty work will certainly not be with Gebhardt. Richard B More