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Gebhardt BMW - Service Center
Boulder, CO
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of Gebhardt BMW - Service Center
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September 24, 2023
Lack of communication from the start, didn’t call me the first day and then continued to make errors. first day and then continued to make errors. More
by B
Verified Customer
September 24, 2023
regular maintenance went very smoothly. everything on warranty. Albert was finally able to get the computer program to recognize that I am the owner if the car and not my husband. everything on warranty. Albert was finally able to get the computer program to recognize that I am the owner if the car and not my husband. More
by HEFTYNOEL
September 23, 2023
Albert made sure to take care of us quickly and kept us informed on the status of our car, even though the team was backed up with a lot of cars. Will continue to use Gebhardt Service team. informed on the status of our car, even though the team was backed up with a lot of cars. Will continue to use Gebhardt Service team. More
by uncet
Employees Worked With
Albert Cruz
September 23, 2023
I’m new to the BMW world. Michael was extremely helpful and made me very comfortable. My 330ci was in for a airbag recall. The video of the car undercarriage was a great touch Michael was extremely helpful and made me very comfortable. My 330ci was in for a airbag recall. The video of the car undercarriage was a great touch. I picked it up the next morning I was offered a custom BMW bottle of water and my car had been washed, another classy move. Thank you More
by TIMMESCH
Employees Worked With
Albert Cruz, Michael Cordone
September 23, 2023
Service advisor Albert and shop manager were outstanding. I had blown a tire on a Friday afternoon and got it towed to the shop after 4PM. Albert said in the early afternoon as I was working to get a tow he I had blown a tire on a Friday afternoon and got it towed to the shop after 4PM. Albert said in the early afternoon as I was working to get a tow he would make sure I could drive it home tonight. He did and het his very strong commitment which I very much appreciated. More
by LJMWATTS
Employees Worked With
Albert Cruz
September 22, 2023
My sales experience at Gebhardt was very positive. When I was on site at Gebhardt, my service experience was also very positive. The people were friendly, helpful and quick to respond. The reason I on When I was on site at Gebhardt, my service experience was also very positive. The people were friendly, helpful and quick to respond. The reason I only gave it three stars was because the ability for me to contact someone to find out what was going on with my car was extremely disappointing, One day I started calling at nine in the morning. Never got a return call till three or four in the afternoon. And only then after I called my sales rep to intervene. I even tried the online chat two times with no success. Although this is not related to Gebhardt, I thought I would take this opportunity to make a few comments about the car. I love the looks of the car inside and out, the performance and the gas mileage. Very disappointing the car had a major break down in the first month and a lot of the automated convenience. Features are driving me crazy. I have most of them turned off. I am hoping that the future releases of the software will correct many of the issues. More
by blissjensen75
Employees Worked With
Beto , Michael Cordone
