Gem Mazda

If you want to be jerked around in every possible way- by all means go to Gem Mazda- you will love it. If you expect to be treated decently- RUN!!!! This is an office of people that might seem nice at fir by all means go to Gem Mazda- you will love it. If you expect to be treated decently- RUN!!!! This is an office of people that might seem nice at first but will quickly show their ineptitude. They sold me a car with 35,000 miles on it that needed a brand new engine. The engine was clogged with oil from a previous owner not doing oil changes. They saw this problem and poured clean oil over it so when you check the dipstick it looks clean. They saw a problem and as apposed to fixing it they pushed it off. Then the warranty that they sold me-VOID! They couldn't even enter their paperwork correctly. They sold me a warranty for a vehicle that has less miles so the warranty company voided it out. Then they never told me about the problem! 2 weeks after I purchased the car I was driving and it broke down. I called my warranty company for roadside assistance but I couldn't get any because I had no warranty on file. I couldn't get a tow or a rental car because I was not on file. It took asking Gem Mazda nicely, less nicely, and then out right screaming and yelling before they lifted a finger to help. This happened over 2 months ago and I am still waiting for a rental car reimbursement and tow reimbursement. How dare I expect my like-new car to drive for more than 2 weeks after I purchase it! Consider this your warning! More

My husband and I went to Gem Mazda to seek out any good used cars. Our price range was low, around $5000, and we went in to see if they had any cars that fit that description (below $5000, good condition, used cars. Our price range was low, around $5000, and we went in to see if they had any cars that fit that description (below $5000, good condition, normal mileage, stick shift, approximately $175 per month in car payment). The salespeople were rude and tried to talk us into getting a new car because it would be a better use of our money. After speaking with the manager, who laughed when we told him our price range, he proceeded to tell us we would NEVER find a car that fit that description at his dealer let alone anywhere in Tallahassee. We told him that was not true - we had already seen a couple. He told us he would show us some cars around our monthly range and then gave us the numbers for cars that were around $275-$300 per month. The staff DO NOT listen to customers and Gem Mazda will NEVER get our business. More