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Gene Messer Volkswagen

Lubbock, TX

4.7
74 Reviews

7007 University Ave

Lubbock, TX

79143

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74 Reviews of Gene Messer Volkswagen

April 14, 2024

Everyone is outstanding, they keep the customer informed with current prices on all repairs. Outstanding More

by jerryhendrick60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Apr 16, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

I bought my last three vehicles from this dealership and extremely pleased with the sales. The biggest thing not only with the deals that I get, but is the excellent service department. They go above and More

by Dklepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Amanda
Apr 09, 2024 -

Gene Messer Volkswagen responded

It's fantastic to hear about your positive experience with both the sales and service departments at the dealership! We're thrilled that you've been pleased with the deals and the excellent service provided. We're here to ensure your satisfaction and meet your automotive needs!

April 02, 2024

Very friendly staff, they were clear on what work needed to be done and costs. When parts were delayed they even accommodated me with a loaner vehicle for the week! More

by JacquelynC
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Apr 06, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Sales people were great Nate and Louis were very courteous and knowledgeable. Only problem was the day after we took it home it was headed back the shop on a flat bed truck. We will see how the next More

by brawjon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Mar 20, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 16, 2024

I went in on Thursday and scheduled an appointment for Saturday. When I went in Amanda met me and called me by name. Amanda is very helpful, courteous and knowledgeable. I really appreciate her efficien More

by leeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda , Tyler Mitchell
Mar 20, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 01, 2024

They were very organized, efficient, and professional. I had a perfect experience! Andrew Martinez made sure all my concerns were addressed. More

by Rthomas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Mar 07, 2024 -

Gene Messer Volkswagen responded

Thank you for sharing your positive experience! We're delighted to hear that your visit was organized, efficient, and professional. Andrew's dedication to addressing your concerns is appreciated, and we're glad you had a perfect experience. Safe travels, and thank you for choosing our services!

March 01, 2024

Amanda was great! She was super kind and helped me in any way possible to get my car fixed! Thank you Amanda! More

by Kiim.guzman18
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 07, 2024 -

Gene Messer Volkswagen responded

Thank you for taking the time to share your positive feedback! We're thrilled to hear that Amanda provided you with great assistance and kindness to help get your car fixed. Customer satisfaction is a top priority, and it's wonderful to know that Amanda made a positive impact on your experience. Safe travels, and we appreciate your choice in our services!

February 29, 2024

Great work good customer service would recommend got the job done and fixed the issue More

by Vgc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 03, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

with just a short drive from Amarillo and a less than delightful experience w Mazda Amarillo - I called Gene messer looking for a car I found online . Then w the best luck ever - we found Luis Esparza - More

by janicefarmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Mar 02, 2024 -

Gene Messer Volkswagen responded

It's wonderful to hear about your positive experience with Gene Messer Volkswagen, especially with the assistance of Luis. The no-haggle, no-hassle service and your satisfaction with the new car are fantastic feedback. We appreciate your kind words, and when Skyler is ready for his next car, we look forward to assisting you both again. Thank you for choosing Gene Messer Volkswagen, and we wish you many enjoyable miles in your new car! Safe and happy driving!

February 24, 2024

Great service! Explained the repairs needed w/ a quote & not pressured to get it done that day .I will definitely be back! More

by Mountzangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Hope,Jonathan
Feb 27, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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