Gene's Chrysler Dodge Jeep RAM

After spending $2600.00 in service, and having my car there for a week, they still didn't fix the problem. The customer service was horrific. We could never get a call back about what was wrong or an upd there for a week, they still didn't fix the problem. The customer service was horrific. We could never get a call back about what was wrong or an update. They lied and said they didn't have our phone number, when we had to give it to them to make the appointment a week prior to having it towed there, and after 2 days of it being there. Susan was the service advisor - what a joke! She did everything but advise us. The service manager Terry could care less, and his supervisor Lane, basically said I was lying about the bad customer service!!! I can't believe on their website they advertise they have a 5 star cutomer satisfaction award. I am going to look into that and hopefully hold them accountable. They have absolutely no ACCOUNTABILITY! More

Be aware that the service dept. for this dealership will try and rip you off. They lie to make money. They will tell you that your vehicle needs things done to it, then feed you a "sale" they just so happ try and rip you off. They lie to make money. They will tell you that your vehicle needs things done to it, then feed you a "sale" they just so happen to be having on that particular item they claim you need done. GET A SECOND OPINION before believing anything they tell you! More