Genesis North Orlando - Service Center

I had the opportunity to work with Sanford in the service department. He was knowledgeable and prompt meeting me as I drove my vehicle into the service bay. Sanford has a command of my specific car and he department. He was knowledgeable and prompt meeting me as I drove my vehicle into the service bay. Sanford has a command of my specific car and he engaged me quickly letting me know what was needed and how long the service visit would take. He has a wonderful professional demeanor and it was a pleasure dealing with him. He holds himself to high standard and that enables him to deliver a great service experience. More

Special commendation to Service Advisor Mr. Irvin Guajardo! An energetic outstanding young gentlemen who goes the extra mile to provide outstanding customer service. Thank you much, Irvin! F Irvin Guajardo! An energetic outstanding young gentlemen who goes the extra mile to provide outstanding customer service. Thank you much, Irvin! First time in 5 years providing comments, so here they are: The service by (1) Service Advisors and the service performed by the (2) Mechanics/Technicians are two very distinct things. Lets start with (1) Service Advisors: well trained and eager to serve the customer, but when it comes to provide quote for a service is just average (like any other dealership), not keeping the waiting customer informed. Then, (2) Mechanics/Technicians, which is the "substance" the most and #1 important aspect of all things involved. Here the mechanics/technicians and no different to other tech/mechanics, they work very fast thus rendering a below average quality of work, sometimes poor - below par. Then you have to call and schedule another appointment, waste your time for them to redo what they had to do in the first place with outstanding Quality - lets remember that Quality of Work is FREE - do your job consciously, with pride! Be proud of what you do! This is very sad and unfortunate. Holler Hyundai / Genesis of North Orlando is the same as it was exactly 5 years ago. It has not improved on Facilities and Quality of work. Sales of Hyundai and Genesis Brand have increased tremendously; however, the physical area for the increased business is as it was years ago :( The was only one (1) EV vehicle in the showroom, but the vehicle doors were closed! How can you sell more if the vehicles are in the parking yard (hot during a very hot Orlando day or raining? Youi will get NO customers! Figure out how to expand your showroom, figure out your receiving service vehicle area is deplorable! Your parking for new vehicles provides no environment for viewing new vehicles! Figure out how to really train your sales people, which do not know the vehicle specs, specifically for Genesis... oh my! It was a sad experience; and, that goes for sales manager's as well!! I can go on and on, but I'm retired an old fart, so what do I know? In my "good old days", as an independent contractor restructured two companies, I was the COO of an Aerospace company and for 15 years the Corporate VP of Operations and Director of Worldwide Manufacturing of a large electronics manufacturing company in California. Oh well... We must be proud of what we do! There's lots of ground for improvement, Holler Genesis of North Orlando: you need to "byte the bullet, stand fast" and invest in facilities and overall personnel training and development (desperately needed) and motivation. More

Everyone is nice until they have your car. Communication about the status of your car is nonexistent. It’s the worst in fact of all the car service experiences I’ve had in my 25 years of ownin Communication about the status of your car is nonexistent. It’s the worst in fact of all the car service experiences I’ve had in my 25 years of owning a car. I took my car in for “overnight service” and was even told it would be ready in the morning. I called that afternoon to get an update since no one called and was told my service advisor was busy and he’d call back. That call never came and I called twice. As the evening approached I had to get a ride to the dealership to pick up my car…I thought. The service advisor told me that the car hadn’t even been looked at. xxx! What was the purpose of bringing my car in overnight? He then proceeded to tell me that it would take a day or 2 or maybe even 5 before my car would be serviced because of the nature of the service. Had he told me that from the beginning I would’ve made accommodations to rearrange my schedule. I did get a rental but I’ll be honest most premium luxury brands like Audi, BMW, etc. don’t send their customers to hertz at least not that I’m aware of. I owned a Lincoln and had my car service for extended amount of time and was given a Lincoln loaner. I thought that would be something Genesis would do as well but apparently not. After 3 or 4 days I called back to get a status update as I hadn’t heard anything and got the same run around treatment. It felt as if they were holding my car hostage!! When I called it became the same fiasco of, “your service advisor is busy assisting other customers, we’ll message him and he’ll return your call”. Im still waiting on him to call me. On the 6th day I was fed up and made my routine call and they gave me their routine response and this time I told them I wanted to speak with the service manager, Robert Owens. Of course, he’s unavailable and of course they told me that they’d make sure he got the message and he’d return my call. I told them that I would be waiting for his call but if he didn’t return my call that evening that I would be making a trip to the see him. Well, as you probably figured out and I had to make a trip because he never returned my call. I guess that’s where the service advisor learned it from. When I arrived, guess who’s keys were waiting. You thought I’d be ecstatic but they only completed half the job and found out that I have to bring it back and leave it again. I’m so distraught that I have to go back here. As I type this it brings back bad memories. They didn’t even tell me the recall work was done. The only way I found out was because I got tired of the one way phone tag and made a in person visit. As a matter of fact, the only way I ever got a response from them was when I went out my way to physically see them about the status of my car. What makes matters worse, they had a log of all the times if called which means they had my number and the ability to call or text me at anytime. I hope that this service was a Somali and not indicative of Brand. If so, then this will probably be my last Hyundai/Genesis unless something drastic changes. Communication is key!!! More

The main problem with the service dept is poor or no communication from the service advisor. I have a car that had only 11,000 miles on it and the air conditioner Was not working. The first time the se communication from the service advisor. I have a car that had only 11,000 miles on it and the air conditioner Was not working. The first time the service dept had the vehicle they gave it back in a day and said it was out of Freon i questioned why a newer vehicle would be out of Freon the answer was it happens. After having the car back for a week the air conditioner went out again. The vehicle had to go back to service and it took 6 weeks to get the part to repair it. The only way I knew what was going on with the car I had to call the service dept with no return call for a day because service advisor was out therefore i believe my car set there without being worked on because the service advisor was out. I will not be buying or leasing another Genesis because the same thing happened with the previous vehicle I leased. The service dept will keep me from having another Genesis. More