Genesis of Avon

This all started with a 120k servicing where the level of Customer Service was great at drop-off and rental car coordination. During this service, it was discovered that I had a leaking axle seal and was to Customer Service was great at drop-off and rental car coordination. During this service, it was discovered that I had a leaking axle seal and was told they had to get part and would probably need it for another day. The great news is Joe got the part in from another dealership and it was fixed. All seemed good until I saw a pretty good leak from the same area of the work the next day, so returned and it was identified that the seal was accidentally damaged during the install and I waited while they fixed it again. The great thing is the WiFi connection which allowed me to work while waiting...in fact, they were waiting on me as the Murano was fixed quickly. Bottom line, issue solved! A few days later I notice leaking oil around the spot I would expect an oil leak form the oil pan or maybe from the oil filter...Joe told me to bring it in and he and Sean met with me...remarkably, I was staying calm as I realize my Murano is worn and figured it could be something else...well, it was and it was a doozy. The ball bearings in my transfer case were worn allowing transmission fluid to leak...Sean said it could be a $3k job, but said he would talk to the Nissan Rep because they have seen this before. Bottom line, Nissan said to treat it as a warranty repair to keep pricing down AND split the overall cost 50/50! In addition, they found a leaking power steering hose when the transfer case assembly was out, fixed that with no charge...they also did an alignment at no charge! They even cleared up a dust guard issue causing a noise while driving...again, no charge. I stopped bringing my car to another Nissan dealership where I purchased the Murano because I felt like an enemy instead of a customer and changes at a local shop made me try Hoffman...actually, a very minor and small customer service moment with their parts manager really made me feel like they may treat me like a valued person and at least have empathy for things...all soundly backed up by Joe, Sean and Juan. I will keep coming back based on this experience! More

I have been extremely satisfied with the customer service at Hoffman Nissan since I purchased my vehicle in 2008, my sales person was John Swarts. Every employee I have had contact with has been very friendl at Hoffman Nissan since I purchased my vehicle in 2008, my sales person was John Swarts. Every employee I have had contact with has been very friendly and informative, they make it a pleasant experience. I will continue to bring my car there for service because I trust them, their service department is excellent. More

I had a positive and rewarding experience at Hoffman Nissan in West Simsbury recently, and I would like to share my experience. I would recommend this dealership to anyone. No high pressured sales and o Nissan in West Simsbury recently, and I would like to share my experience. I would recommend this dealership to anyone. No high pressured sales and only honest, courteous and trustworthy professionalism. From my salesperson, Mark, to Liz, the account manager, right up through Steve, the General Manager, everyone worked hard to put me in my Frontier SL at a fair price. They even gave me a fair and honest value for my trade-in. Way to go guys! I feel this is a dealership that I could establish a long relationship with, and let’s face it, that is as important as the deal itself. More

Dealing with an autobody shop can often be a intimidating experience. I feel I speak for the average citizen when I describe my body of knowledge on auto mechanics as limited. Since my driving days began I h experience. I feel I speak for the average citizen when I describe my body of knowledge on auto mechanics as limited. Since my driving days began I have routinely given my keys to a stranger in the autobody shop and trusted them to be honest and forthright with me and to service and make repairs to the best of their ability both from a time and cost perspective. Dealing with Shawn Pinto, the service manager at Hoffman Nissan in Simsbury, CT, has been a refreshing experience. Shawn's philosophy is one that sees the customer as a partner rather than just a potential revenue source. For starters the entire team at Hoffman is extremely friendly which speaks to the friendliness rating above. The workers have been upbeat and polite each time I have been there. The customer service has also been outstanding. For instance when I missed the shuttle bus on my last service appointment one of the mechanics was happy to offer me a ride to work. On a previous occasion when the dealership was late finishing the service I was comp'd with a free oil change for my troubles. More recently I was told I needed new struts on my car. I originally purchased my vehicle used from Hoffman but had only driven it 6k miles up until this point. I expressed to Shawn my concern about having such a large repair so shortly after purchase date of my vehicle. In a true sign of goodwill, Shawn agreed to fully compensate me for the struts and performed the work for free. Additionally, when I picked up the vehicle it was fully washed and looked terrific. It is for all of these reasons I rate customer service as excellent. Regarding price I gave it a Good (4) rating. Dealerships often have a higher margin than regional mechanics on many labor intensive services. However, after benchmarking prices against other mechanics I felt Nissan was still very competitive. In terms of quality of work it is honestly hard for me to say as I mentioned I am no expert. So far I haven't noticed any issues with my previous repairs and I guess time will tell. So far so good though! Overall given the excellent customer service, friendliness of staff, competitive pricing, and quality of service I would rate the overall experience as excellent. Shawn is a top quality service manager and his philosophy on service resonates with the entire department. I look forward to NOT having to worry about the handling of my auto repairs for as long as I own my Nissan. More

The people at Hoffman were courteous and friendly and willing to serve. We were offered refreshments and the manager made it a point to introduce himself. They worked with us to get what we wanted rather willing to serve. We were offered refreshments and the manager made it a point to introduce himself. They worked with us to get what we wanted rather than selling what they needed to get rid of. All this said it took way too long. We arrivd at 11:50 and did not leave untill 6:15 which made it a really long day. Although they were apologetic it should not have taken that long. Beside the time spent at the dealership we were happy with the finished results. I am now a proud owner of a quality used car. I would recommend Hoffman to my friends but would warn them to bring a book. More

Liz and Bill were wonderful!!!!! They were friendly, courteous and very helpful. I loved that this dealership doesn't "play games" like at other dealerships. I had a horrible experience with Crowley courteous and very helpful. I loved that this dealership doesn't "play games" like at other dealerships. I had a horrible experience with Crowley Nissan and here at Hoffman they not only gave me the car I wanted for the price, but they also went above and beyond my expectations. I would highly recommend my friends and family to purchase vehicles from Hoffman in the future. More

Steve Dunman the general manager was extremely knowledgeable, professional and fast. My mother and I both bought cars from him and i took my sister there for her new car as well.I will most defini knowledgeable, professional and fast. My mother and I both bought cars from him and i took my sister there for her new car as well.I will most definitely refer many others to him and Carmen M. They work very well together and care about their customers. Keep up the good job guys! More

A pleasant sales experience! The salesman was very nice, listened to what we were looking for and in what price range, and took us for a test drive. There was never any sales pressure but instead asked us i listened to what we were looking for and in what price range, and took us for a test drive. There was never any sales pressure but instead asked us if we had some time to go over some numbers, we said yes, and went into the sales manager's office where he turned his computer screen around so we could see where he was getting his prices from and what he paid for the vehicle. The price he quoted was actually less than the "What others are paying" price that you find on Edmunds.com for the same model and options. We said we were going to get a few more prices that day, he didn't hesitate to thank us for stopping in and if we had any questions to give him a call. We left there a little stunned, not at all what we expected and then stopped by 2 other Nissan dealships where we got the ol' usual. (won't get into it here but see my review of County Line Nissan) My wife and I are going back to Hoffman this Saturday to purchase a new Murano. An A+ for Hoffman Nissan and sales manager Dondi! More