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Genesis of Avon

Canton, CT

4.1
501 Reviews
Here at Genesis of Avon located in West Simsbury CT we are dedicated to making your purchasing experience both professional and transparent. Come visit us on RT 44 on the Avon/Canton line and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect vehicle to meet your needs.
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46 Albany Turnpike

Canton, CT

06019

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Showing 501 reviews

April 15, 2017

Unsatisfied customer They told me I had to replace yet another tire pressure sensor. I replaced it at $250 and my tire pressure light never turned off. I went back and the More

by ACOSTA.ELIZABETH37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rocky Subramani
Apr 28, 2017 -

Genesis of Avon responded

Hello ACOSTA.ELIZABETH37, Our Service Manager, Rocky Subramani, informed me that he has reached out to you and made an appointment to have the recall addressed and that while you are here our team will attend to your concern with your TPMS sensor. If you have any further questions or concerns please let me know. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2017

Fantastic Experience I couldn't have asked for a better car buying experience. I have never had a salesperson explain every detail on a car the way Chris Sawyer did. The More

by alejeune0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer was the saleman who sold me my car, Chris Sawyer
Apr 13, 2017 -

Genesis of Avon responded

Hello alejeune0, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Rogue! We are pleased to read that Chris explained all the details of the new vehicle and provided great follow-up. Thank you for the recommendation! We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 08, 2017

Car Shopping Kevin was very helpful in the process of buying a car to replace my old one. Showed us the one's we might be interested in asked the right questions More

by sisters38671
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rurka
Apr 11, 2017 -

Genesis of Avon responded

Hi sisters38671, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new vehicle! We are happy to hear that Kevin was very helpful and presented you with all your options so you could decide which vehicle would best suit all your needs. We value you as our customer and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Just great We recently leased a new car. We have previously leased from Hoffman. Your service department has been wonderful over the past 3 years. I know this w More

by Ted and Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rurka
Apr 06, 2017 -

Genesis of Avon responded

Hello Ted and Barbara, Thank you for choosing Hoffman Nissan and congratulations on the lease of your new vehicle! We are happy to hear that Kevin was a great salesperson without any pressure and that he went out of his way to ensure that you received the vehicle that you were looking for. See you again when you are next in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman auto Group. Driven by Trust.

April 01, 2017

Best 2 Hour Trip of my Life!! FANTASTIC!!!!!!!!!!!! If you want to buy a Nissan in the continental United States you need to call Kevin Rurka at Hoffman Nissan. He is by far the More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rurka
Apr 06, 2017 -

Genesis of Avon responded

Hello SM, Congratulations on the purchase of your new vehicle! We are so pleased to read that Kevin was straight forward, detailed oriented, and ensured that you were pleased with the entire process. We are also happy that Brian was great to work with as well. We appreciate you choosing Hoffman Nissan and we are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

Money over real service. Lost my trust. Wrong part order no call back when part arrived.Over charged for part. Credit card charged before all work was completed and the over charge was put t More

by GJMURRAY57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Derench, Rocky Subramani
Apr 18, 2017 -

Genesis of Avon responded

Hello GJMURRAY57, Thank you for choosing Hoffman Nissan and for providing us with your feedback about your recent visit. We apologize for the frustration that you experienced with the purchase of the part needed for your vehicle. I have reached out to our Service Manager, Rocky Subramani and he informed me that the correct part was ordered and arrived the day after the incorrect one arrived. Rocky has been attempting to contact you to discuss the charge to your card as well as address any further concerns you have but has been unable to reach you. When is is convenient would you please return his call at (860) 658-3348? You can also e-mail me at: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2017

excellent salesman a pleasure to do business for 4 vehicles and counting, start to finish top service by all . Paul moxam deserves quality reviews with his special sales More

by kerden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Moxam
Mar 31, 2017 -

Genesis of Avon responded

Hello kerden, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your 4 new vehicles! We are pleased to read that Paul ensured that the entire process was great! We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 30, 2017

Great customer service Rocky the service manager was friendly and quick to fix my tire and rim. Great customer service, making you feel like a valued customer. They let me b More

by JADE0702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Subramani
Mar 30, 2017 -

Genesis of Avon responded

Hello JADE0702, Thank you for trusting Hoffman Nissan for your vehicle service needs. We are happy to read that Rocky was friendly and worked to repair your tire and rim while providing you with a loaner so you not have to miss any work. We value our customers and we are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 27, 2017

Great Experience Chris took me on a greatest drives of various vehicles. He and Brian spent hours finding me the perfect fit in a vehicle and a payment. Great day! More

by saraharrison687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sawyer, Brian Clark
Mar 28, 2017 -

Genesis of Avon responded

Hi saraharrison687, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new vehicle! We are happy to read that Chris and Brian worked together to find you the right vehicle to suit all your needs. We appreciate you as our customer and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 26, 2017

Excellent Service I had some questions to ask and the service department, Rocky and David where very informative. They took their time and answered may questions thoro More

by NCROSEN15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Rocky Subramani
Mar 28, 2017 -

Genesis of Avon responded

Hi NCROSEN15, Thank you for trusting Hoffman Nissan for your vehicle service needs. We are pleased to hear that Rocky and David were very informative and answered all your questions thoroughly. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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