Genesis of Corona

Ramon was excellent at customer service when picking up my car. He brought me a Starbucks drink. my car. He brought me a Starbucks drink. More

We really enjoyed the dealer experience. Our sales person Ali was very professional and knowledgeable.. He really took care of us to make the experience better! Our sales person Ali was very professional and knowledgeable.. He really took care of us to make the experience better! More

We really enjoyed the buying experience! All the employees went out of their way to help us. All the employees went out of their way to help us. More

I took three months to finally make a purchase and could not be happier with my decision to buy from Genesis of Corona! Nick, Victoria and team provided excellent communication - never pressured me to buy not be happier with my decision to buy from Genesis of Corona! Nick, Victoria and team provided excellent communication - never pressured me to buy - and answered all my questions. Highly recommend this dealership! More

The dealership is very professional. All the paperwork was done online, quick efficient. The car was delivered a couple hours later. The dealer manager was very well versed in explaining All the paperwork was done online, quick efficient. The car was delivered a couple hours later. The dealer manager was very well versed in explaining many of the features, even helped program the garage door opener. I appreciate all of their service More

Customer focused, friendly professional. I didn’t have to negotiate to get the deal I was looking for. Paperwork completed online and car delivered the same day. I didn’t have to negotiate to get the deal I was looking for. Paperwork completed online and car delivered the same day. More

I originally left a 5 star review for Genesis of Corona after purchasing my vehicle but I am deleting that review to leave this one. I come from a Mercedes family and recently switched to Genesis believing after purchasing my vehicle but I am deleting that review to leave this one. I come from a Mercedes family and recently switched to Genesis believing I would be a customer for life. Unfortunately that will not be the case due to my experience with Mayra Trujillo the Service Manager. Service had been exceptional until recently when I was informed that I could no longer use valet service because my windshield is tinted citing California law. That part is completely understandable. What is not understandable is the lack of consistency in how this rule is applied. When I asked Mayra whether valet service was also being denied to customers with tinted front windows which are also illegal in California I was told that enforcement varies by customer. At the time I purchased the vehicle there was never any mention that valet service could be denied for this reason nor is this disclosed anywhere on their website. I run multiple businesses and valet service was a key feature and one of the main reasons I chose Genesis and left Mercedes. This response and approach give the clear impression of favoritism bias and selective enforcement. Customers should be treated equally not singled out. I have filed a formal complaint with Genesis USA and once my lease is complete I will no longer be returning to Genesis. What could have been a lifelong relationship with the brand has unfortunately ended because of this experience. More