Genesis of Corona

Ramon was excellent at customer service when picking up my car. He brought me a Starbucks drink. my car. He brought me a Starbucks drink. More

We really enjoyed the dealer experience. Our sales person Ali was very professional and knowledgeable.. He really took care of us to make the experience better! Our sales person Ali was very professional and knowledgeable.. He really took care of us to make the experience better! More

We really enjoyed the buying experience! All the employees went out of their way to help us. All the employees went out of their way to help us. More

I took three months to finally make a purchase and could not be happier with my decision to buy from Genesis of Corona! Nick, Victoria and team provided excellent communication - never pressured me to buy not be happier with my decision to buy from Genesis of Corona! Nick, Victoria and team provided excellent communication - never pressured me to buy - and answered all my questions. Highly recommend this dealership! More

The dealership is very professional. All the paperwork was done online, quick efficient. The car was delivered a couple hours later. The dealer manager was very well versed in explaining All the paperwork was done online, quick efficient. The car was delivered a couple hours later. The dealer manager was very well versed in explaining many of the features, even helped program the garage door opener. I appreciate all of their service More

Customer focused, friendly professional. I didn’t have to negotiate to get the deal I was looking for. Paperwork completed online and car delivered the same day. I didn’t have to negotiate to get the deal I was looking for. Paperwork completed online and car delivered the same day. More

I originally left a 5 star review for Genesis of Corona after purchasing my vehicle but I am deleting that review to leave this one. I come from a Mercedes family and recently switched to Genesis believing after purchasing my vehicle but I am deleting that review to leave this one. I come from a Mercedes family and recently switched to Genesis believing I would be a customer for life. Unfortunately that will not be the case due to my experience with Mayra Trujillo the Service Manager. Service had been exceptional until recently when I was informed that I could no longer use valet service because my windshield is tinted citing California law. That part is completely understandable. What is not understandable is the lack of consistency in how this rule is applied. When I asked Mayra whether valet service was also being denied to customers with tinted front windows which are also illegal in California I was told that enforcement varies by customer. At the time I purchased the vehicle there was never any mention that valet service could be denied for this reason nor is this disclosed anywhere on their website. I run multiple businesses and valet service was a key feature and one of the main reasons I chose Genesis and left Mercedes. This response and approach give the clear impression of favoritism bias and selective enforcement. Customers should be treated equally not singled out. I have filed a formal complaint with Genesis USA and once my lease is complete I will no longer be returning to Genesis. What could have been a lifelong relationship with the brand has unfortunately ended because of this experience. More

They still have not figured out what is expected from a luxury vehicle. It is not just about the engine size or leather; it's also about the quality of service and Genesis of Corona has not figured that o luxury vehicle. It is not just about the engine size or leather; it's also about the quality of service and Genesis of Corona has not figured that out yet. I can list a litany of examples, but the latest one was when Derrick picked up the phone in Service, asked if I would hold, left me on hold for 30 minutes, disconnected the line, and when I called back forwarded my call to an automated service. I love my Genesis, but if you want the luxury service that should come with it, buy it somewhere else. More

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what shou 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service. More