Genesis of Englewood powered by Benzel-Busch - Service Center

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that scheduling your service appointment was easy and that all of our employees provided exceptional service. It’s great to know that your car was completed within the promised time frame and is running great. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that John was courteous and helpful, and that he followed up on everything you asked. It’s great to know that your experience was easy and smooth. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at our dealership and that everyone was super nice and helpful. It’s fantastic to know that your car was returned in great condition. We appreciate your recommendation and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re thrilled to hear that you’re pleased with the job we did fixing your car and that the delivery service met your expectations. Your satisfaction is our top priority, and we’re glad to know you had a great experience. If you need any further assistance, feel free to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re truly sorry to hear about the extended delay and the lack of updates regarding your service experience. This is not the level of service we strive to provide, and we understand your frustration. We also apologize for the condition in which your car was returned. Please know that your feedback will be taken seriously as we work to improve our processes. If you’re open to discussing this further, we would like to address your concerns directly and find a way to make things right. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! It’s great to know that the communication and presentation were clear and effective. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re sorry to hear that the tire replacement took longer than expected, but we’re glad to know that our team’s graciousness made a positive impression. We appreciate your understanding and are pleased that the additional check-up was beneficial. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that working with John was a positive experience and that he kept you updated throughout the process. Your satisfaction is important to us, and we’re glad John met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind review! We’re delighted to hear that you were impressed with the cleanliness of our showroom and the prompt, pleasant service you received. It’s wonderful to know that our staff made you feel welcome. We look forward to seeing you again, whether for an event, sale, or any future needs. Thanks for choosing us! Warm regards, Michael Hill mhill@benzelbusch.com