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Genesis of Hazelwood
Hazelwood, MO
1,163 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 PM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,163 reviews
April 26, 2023
must go see Heather at napleton Hyundai amazing customer service great place beautiful new remodel almost done too service great place beautiful new remodel almost done too More
by jwrld999
Employees Worked With
Helpful April 17, 2023
Car scalpers. They put MSRP on their ioniq 5/6 window stickers to get you in the sales building but then when you talk numbers they suddenly say they charge $5000 They put MSRP on their ioniq 5/6 window stickers to get you in the sales building but then when you talk numbers they suddenly say they charge $5000 over MSRP because "thats the world we live in". They then tell fake stories about how how people buy cars from them and sell them in California for $70,000. This isn't 2021 anymore, these aren't limited edition cars, there are no shortages anymore. This is predatory, there's no reason to pay thousands above MSRP on a car that can't get the federal tax credit when you can get a Model Y directly from Tesla at MSRP with the tax credit and no dealership games. This is why manufacturers should be able to sell cars directly to consumer. Avoid this stereotypical sales slime dealership. More
by Ioniq 5 Buyer
Employees Worked With
April 13, 2023
If you go get your car serviced and get a guy named Ricky, ask for someone different. He is so rude and condescending. I normally have a great experience at this dealership but not this time. The servi Ricky, ask for someone different. He is so rude and condescending. I normally have a great experience at this dealership but not this time. The service writer wasn’t much better and they returned my car to me looking like a little kid had washed it. If I could give them zero stars I would. More
by juleaw2186
March 27, 2023
Shelly Gowen of Napleton Hyundai is keeper! She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton deale She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton dealership is clean, employees recognize your presence and there are treats and coffee available. We actually enjoy taking our car in as necessary. When we see the diversity of employees, it assures us of good business practices of this dealership. More
by hendersonfleurette
Employees Worked With
March 08, 2023
I had to get a new vehicle after vehicle being totaled. I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my need I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my needs were met for a new vehicle. More
by Chelesa S Holden
February 22, 2023
We bought a new 2023 Palisade in November and they still owe us $1000 from the transaction which has gone unpaid. I went up to the dealership about a month ago to collect the check. They didn’t have it. owe us $1000 from the transaction which has gone unpaid. I went up to the dealership about a month ago to collect the check. They didn’t have it. Said it needed two manager’s signatures. Conveniently, they didn’t have two sales managers in the building and told me they’d get it taken care of that day then mail it to me. Haven’t heard from them since. These guys are classic car sales crooks. Buy your Hyundai somewhere else, these guys can’t be trusted. More
by GDubbStL
Employees Worked With
January 31, 2023
come see Heather for your next car purchase excellent customer service great prices great dealership customer service great prices great dealership More
by selenaprice74
Employees Worked With
