Genesis of Hazelwood

Brittany Carraway and Danny Walters worked really hard on finding the exact car i wanted. They made it happen. If your looking for a new Hyundai give them a call, you won't be disappointed. finding the exact car i wanted. They made it happen. If your looking for a new Hyundai give them a call, you won't be disappointed. More

Worst dealership experience I have ever had! Let's start with Jon Scruggs. He was pushing me the whole time on how the car is almost sold to another party and how "someone from Kansas City is co Let's start with Jon Scruggs. He was pushing me the whole time on how the car is almost sold to another party and how "someone from Kansas City is coming to look at the car Monday so you need to buy it now". I was planning on going back in to make a deal on the car, but my wife didn't feel comfortable going into the dealership since she was 38 weeks pregnant and the whole COVID-19 going around. With that said, I told Jon that I would like to try and make a deal over the phone. I guess that wasn't good enough for Mr. Scruggs as he still insisted on me coming in and had the nerve to say "well if that was my wife I would tell her tough, and go in anyway". Who the xxxx says that to a customer! I didn't tell him that I had him on speaker phone and she heard what he said. It took Jon over three hours and many phone calls to make a deal over the phone. Funny how urgent he was for me come buy the car but it took that long for him to get back with me on making a deal and it even took to the next business day for him to send over the agreement contract. Now onto the manager Terry Scales who was pretty good except for the fact that he lied to me saying that he knew the previous owner and how he was an older gentlemen who also had some other nice cars and took very good care of his vehicles. Well when I finally got the title in the mail and looked up the previous owner, it was some younger kid. I'm not mad who the previous owner was, just mad that Terry lied to me. And one final thing, when I got the paper work for the car in the mail, it said that the state inspection was in the glove box. Of course it wasn't and I'm not about to drive an hour back to this terrible dealership to get it. Oh, and one thing they won't tell you until the end is that $900 is tacked onto every car for the "Napleton Experience". Just an all around bad experience. More

The process from online search to purchase was fast and efficient. I did not feel pressured into a decision and Jon was very knowledgeable and helpful. efficient. I did not feel pressured into a decision and Jon was very knowledgeable and helpful. More

I love everything about my car so far and my experience with brittany was great. She was on point about everything. Kudos girl much love with brittany was great. She was on point about everything. Kudos girl much love More

I would not recommend this dealership to anyone three weeks after Car still do not have the proper paperwork they verbally told me one thing but other things were in the paperworkVery very poor service m weeks after Car still do not have the proper paperwork they verbally told me one thing but other things were in the paperworkVery very poor service management deceitful Hyundai makes a good car very happy with the car but extremely upset with the service and still not being able to get the proper paperwork there’s something wrong when they won’t give you a copy of the contract More

Very helpful and patient words can’t explain how he changed my life by getting me in a new car very thankful for all his help changed my life by getting me in a new car very thankful for all his help More

Great job Pooty Tang. Very knowledgeable and informative. Pooty did it again. Lol second time buyer at this dealership would definitely recommend in the future. Pooty did it again. Lol second time buyer at this dealership would definitely recommend in the future. More

Very pleasant and helpful. He was very helpful and knowledgeable about the vehicles. He was the Bestest LOL. Would definitly recommend him to other buyers. knowledgeable about the vehicles. He was the Bestest LOL. Would definitly recommend him to other buyers. More

Jon was amazing! He never once made me feel like I was being pushed to make a decision. He was on top of everything. I didn’t even have any questions and if I did have any, I’m sure he would of answered t being pushed to make a decision. He was on top of everything. I didn’t even have any questions and if I did have any, I’m sure he would of answered them with no hesitation and made sure I understood everything! Thank you Jon and Napleton Hyundai for such a wonderful experience in getting my new truck! More