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Genesis of Hazelwood

Hazelwood, MO

Overview
Employees
Reviews
4.5
1,190 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,190 reviews

March 27, 2023

Shelly Gowen of Napleton Hyundai is keeper! She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton deale More

by hendersonfleurette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Gowen
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Mar 29, 2023 -

Genesis of Hazelwood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.

March 08, 2023

I had to get a new vehicle after vehicle being totaled. I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my need More

by Chelesa S Holden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas McAfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody S
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Mar 10, 2023 -

Genesis of Hazelwood responded

Hello Chelesa, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

February 22, 2023

We bought a new 2023 Palisade in November and they still owe us $1000 from the transaction which has gone unpaid. I went up to the dealership about a month ago to collect the check. They didn’t have it. More

by GDubbStL
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Arick Heffner
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Feb 25, 2023 -

Genesis of Hazelwood responded

Mr. Gaumer, I just tried calling you regarding this matter and could not leave you a voicemail. I did send a text message and email so we can resolve this matter for you. Unfortunately, the only two people allowed to sign off on checks are General Manager and Controller for the store. Please give me a call at your earliest convenience. Ravonda Price, Regional Customer Relations Manager 636.926.1528.

Feb 25, 2023 -

GDubbStL responded

You were in touch with me within an hour of me posting this. If you were serious about getting in touch with me you would have. I’ve already talked to you via text and told you that I’d like the check driven to my house so it doesn’t “get lost in the mail” again. Shockingly, you stopped communicating with me after I said that’s how you could make it right. That was three days ago. Still no check. Still no other communication. I will narrate every step of this publicly

Mar 03, 2023 -

Genesis of Hazelwood responded

Mr. Gaumer, A check for $1,000 was sent out on 2/2/23 and never cashed, so my Controller stopped payment on it and refunded your credit card back on 2/23/23. Please check your credit card statement to confirm the refund posted. Ravonda Price, Regional Customer Relations Manager, 636.926.1528.

February 11, 2023

Great dealership from Julie and Jb at Napleton they helped me lot I give them 5 Stars ⭐️ More

by Dominic D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Kelting
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Feb 13, 2023 -

Genesis of Hazelwood responded

Hi Dominic, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

February 01, 2023

The staff was very helpful and friendly did a great job of making the experience a positive one. More

by MB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin,Alex, Julia
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Feb 03, 2023 -

Genesis of Hazelwood responded

Mb, thank you so much for your feedback! Our team will be pleased to hear about your kind words and high star rating! Thanks again, Ravonda Price, Regional Customer Relations Manager, 636.926.1528.

January 31, 2023

come see Heather for your next car purchase excellent customer service great prices great dealership More

by selenaprice74
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
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Feb 03, 2023 -

Genesis of Hazelwood responded

Thanks again for leaving us this review and recommending Heather. We hope to be of service to you again in the future. Ravonda Price, Regional Customer Relations Manager 636.926.1528.

January 24, 2023

Jessie was a amazing salesperson. He was informative and very helpful. It was a smooth transition. More

by Danni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Miller
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Jan 25, 2023 -

Genesis of Hazelwood responded

Danni, thank you for your positive review. We're glad you found Jessie helpful in purchasing your new vehicle. If you have any further questions, please give us a call. We're always happy to help! Thanks again, Ravonda Price, Regional Customer Relations Manager, 636.926.1528

December 16, 2022

You guys gave me exceptional service, the salesman who helped me to purchase my car Jesse Miller and Mr Durban, thank you so much. Cathy P. Pelzps More

by CPhillipspelzps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Miller and Mr Durbin
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Dec 16, 2022 -

Genesis of Hazelwood responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2022

Kept the Van for 29 days and gave us back a broken car. Age discriminated and called us and our Van "Old". Charged us 1500.00. Gave us our Van with a door ajar, dome lights flashing, door alarms ringing, a More

by little-bit-ofheaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Brixie
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Nov 30, 2022 -

Genesis of Hazelwood responded

Hi Little-bit-ofheaven. I want to speak with you in more detail about this matter, but I cannot locate your contact information by your username. Please reach out to Ravonda Price, Customer Relations Manager, at 636.926.1528. I look forward to speaking with you.

November 24, 2022

Arick and Thomas did a great job and got into my new car. In and out in under 2hrs. This is my second time shopping with them and I would definitely recommend them to anyone. More

by SMahler1113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arick H & Thomas M
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