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Genesis of Hazelwood

Hazelwood, MO

Overview
Employees
Reviews
4.5
1,190 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,190 reviews

August 06, 2022

Had a guaranteed offer for my trade in from Carmax and Napleton could not match it. That was fine, but when I showed them the official offer, they still kept pushing me to take their offer which was MUCH More

by Knightfire
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jabari Jackson, and Dustin Morris
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Aug 08, 2022 -

Genesis of Hazelwood responded

Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (314) 817-9000. We will work with you to resolve this matter to your satisfaction.

August 03, 2022

Team was friendly and helpful. Appreciate their quick response, and willingness to negotiate a fair deal. More

by KPott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
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Aug 05, 2022 -

Genesis of Hazelwood responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 01, 2022

Bait and switch tactics. Advertise one price on their website and markup about $5000 in person. Did not buy and would not recommend. Also sales people are friendly but do not More

by Reagankj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Mroczkowski
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Aug 02, 2022 -

Genesis of Hazelwood responded

Reagankj, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. If you would like to discuss your experience in more detail, please give us a call at (314) 817-9000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

July 29, 2022

Questionable dealership Less than 200 miles took my truck to a shop for inspection repairs More

by Hudsokelly73
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas
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Aug 02, 2022 -

Genesis of Hazelwood responded

Hello, we appreciate you taking the time to leave us this feedback. We would like to have a better understanding of your experience. Please reach out to us at (314) 817-9000 at your earliest convenience and we will do our best to resolve this with you.

July 29, 2022

Jessie Miller helped me purchase my Armada. He was very helpful & listened to my needs. Thank you, Jessie! More

by amuehlheausler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Miller
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Aug 01, 2022 -

Genesis of Hazelwood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff, Jessie was so helpful! If you have any further questions, please give us a call. We're always happy to help!

July 21, 2022

Everyone at Napleton was great to work with. Heather was especially awesome to work with. She is very knowledgeable and helpful. More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
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Jul 22, 2022 -

Genesis of Hazelwood responded

Hi Mark, we appreciate you choosing Napleton Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 30, 2022

i had a amazing experience with Heather at this location very kind and understanding about my situation extremely happy More

by loveumucho11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
Report | Print
Jul 02, 2022 -

Genesis of Hazelwood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

June 30, 2022

I had a very good experience working with this dealership very fast easy process Heather was a big help in purchasing my new vehicle definitely will be back! Thank you for your help and time! More

by DavidBrown82nd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mroczkowski
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Jun 30, 2022 -

DavidBrown82nd responded

Heather was great… I appreciate friendliness and communication she showed… very professional…

June 30, 2022

One of the best locations hands down. Andrew was extremely helpful and I couldn’t have asked for better customer service . Very courteous and great help . Highly recommend this location y More

by BsFulton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jul 02, 2022 -

Genesis of Hazelwood responded

Hi, we're glad to hear our Staff Andrew took such great care of you! We hope we can continue to be of service to you down the road! Thanks for the recommendation, and have an amazing day!

June 30, 2022

I had a great experience here! Andrew was extremely helpful and knowledgeable. He made it super easy! More

by maryanneswain65
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jul 02, 2022 -

Genesis of Hazelwood responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Safe travels!

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