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Genesis of Milwaukee

Waukesha, WI

4.7
1,639 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
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1583 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,639 reviews

January 15, 2021

Dan Doble went beyond the minimum and helped get us the best price and completed the repairs in a very timely fashion as he always has. All of the service advisors are helpful and quick to check you in and More

by FORGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Jan 21, 2021 -

Genesis of Milwaukee responded

We are thrilled to hear about our employees going the extra mile for our customers!

January 15, 2021

Great staff, easy to work with while buying and even weeks after the purchase with follow up questions. Thanks for making it easy and getting us a great family vehicle! More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dade
Jan 21, 2021 -

Genesis of Milwaukee responded

It was our pleasure, Rick!

January 14, 2021

They were on time for my appointment. Everyone was friendly. Sadly, not all employees were wearing face coverings, or utilizing them properly. It would have been nice to know if my vehicle was wiped More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Mar 01, 2021 -

Genesis of Milwaukee responded

Michelle - thank you for bringing this to our attention. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this further with you. We hope to hear from you soon.

January 14, 2021

I love the car I bought. However I didn’t love that I was there from 11am until 6pm.... that is too long. The customer service I received from Nick was great but I felt cheated after I found out what they ar More

by K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, manager Ryan
Jan 21, 2021 -

Genesis of Milwaukee responded

Thank you for your feedback. We would like the opportunity for us to discuss how our trade-in and resell process works. Please reach out to our General Sales Manager, Jim Tessmer, at 262-522-1000. We hope to hear from you soon.

January 14, 2021

Nelson was very polite, courteous and knowledgeable. The service I requested was completed in an expedient manner. In fact, I waited in a clean waiting room, for a much shorter time than I expected. AND ... More

by MDM31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Jan 21, 2021 -

Genesis of Milwaukee responded

We are thrilled you had a clean and comfortable visit with us!

January 14, 2021

I was very pleased with the promptness and knowledge of our salesperson, Darlene. Not to mention the atmosphere in the building was festive and very welcoming. More

by mkrainz@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene
Jan 21, 2021 -

Genesis of Milwaukee responded

Thank you for sharing! We are glad you had a positive experience with us!

January 13, 2021

I bought the car brand new from Gordie Boucher Waukesha. After I drove it for a little bit I noticed that the valve covers had two valve covers missing. When I brought it in for my first oil change at the d More

by TMURPHY369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson
Jan 21, 2021 -

Genesis of Milwaukee responded

TMURPHY369, thank you for bringing this to our attention. Unfortunately, we are unable to find your name in our system to contact you directly. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this further and go the extra mile to make things right.

Jan 22, 2021 -

TMURPHY369 responded

I did speak with John and everything is OK. He did a wonderful job in responding to the issue. And I will continue to do business with them. Thank you.

Jan 22, 2021 -

Genesis of Milwaukee responded

Thank you for giving us the opportunity to go the extra mile and make things right. We look forward to seeing you again in the future!

January 13, 2021

This dealership is always clean, the employees are always helpful and polite, and the service is timely. I would recommend it to anyone looking to buy or service a vehicle. More

by JODIANDRAJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Vega
Jan 21, 2021 -

Genesis of Milwaukee responded

Thank you for the kind review and recommendation!

January 13, 2021

Service was a good, timely, and well priced as usual. Don't know why you have a twenty five word minimum. This will stop me from doing this in the future. More

by SRKAER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember her name. Sorry
Jan 21, 2021 -

Genesis of Milwaukee responded

Thank you for taking the time to write this review.

January 13, 2021

All of my fluids were not topped-off, and checked with the Works service package. Not Anti-freeze and washer fluid. I called and spoke to the John/Manager. I need to bring my car back but I live in Milwa More

by KIMBERLYCOIT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
New person
Feb 15, 2021 -

Genesis of Milwaukee responded

Kimberly, we are very sorry you had a negative experience with us. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can go the extra mile and make things right. We hope to hear from you soon.

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