Genesis of Naples - Service Center

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! the scratches on the Drivers side door panel were removed!! More

Great costumer service can’t complain, it was a wonderful experience. I recommend at all times experience. I recommend at all times More

Easy scheduling. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. More

Dealership performed all the necessary repairs and Peter was very pleasant to work with, however, having to leave your vehicle for almost one month is unacceptable. Genesis did cover my rental, and that is was very pleasant to work with, however, having to leave your vehicle for almost one month is unacceptable. Genesis did cover my rental, and that is much appreciated, but getting parts to the service department should be a priority. More

Peter got me in , got me out . Genesis has a great service area , with great people. Genesis has a great service area , with great people. More

They were very accommodating and squeezed me to meet my tight schedule. They do great work. tight schedule. They do great work. More

Scheduling an appointment is impossible. The APP never has dates available 3-6 months out to schedule. Left (2) voice messages with service trying to schedule 8,000 mile service and no on The APP never has dates available 3-6 months out to schedule. Left (2) voice messages with service trying to schedule 8,000 mile service and no one returned my calls. On my third attempt to schedule an oil change, it took 30 days to get in for service. My appointment on Saturday went well other than no loaner cars available. To compete with BMW service level, Genesis needs to step up their service game. . More

I'm sorry to say that service from this dealer does not compare well. Twice I was told there would be a loaner car for when I brought my GV80 in for service, only to learn at the last minute that no loaner compare well. Twice I was told there would be a loaner car for when I brought my GV80 in for service, only to learn at the last minute that no loaner cars were available after all. It was too late for me to not have a car as I am a business owner with obligations, so I had to keep rescheduling, and was 2,000 miles overdue for the service when I could finally get in! Thank God they offer the valet service - but you have to plan quite far in advance to get that. For the cost of this car, I expect much better treatment when it comes time to service - like I used to get at the BMW and Volvo dealerships. More

It took 6 weeks for an appointment. That’s inexcusable. The same thing happened last year That’s inexcusable. The same thing happened last year More

Pawel and the team at Genesis treat me like a Princess! !! Thank you for excellent customer service on my G70. !! Thank you for excellent customer service on my G70. More