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Genesis of Naples - Service Center

Naples, FL

4.5
278 Reviews

278 Reviews of Genesis of Naples - Service Center

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December 31, 2024

Very satisfied, The service manager was very professional, I did not have to wait and he arranged for a loaner car and had the required service performed and completed on time. More

by tom_dinan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks, service manager
Jan 02, 2025 -

Genesis of Naples responded

Tom, we're delighted to hear that our service manager at Genesis of Naples took great care of you and ensured a smooth experience. Thank you for sharing your satisfaction with us!

December 31, 2024

JC was super professional and very helpful. My car was ready before the promised time too! More

by KARENHYLDAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jan 02, 2025 -

Genesis of Naples responded

Karen, we are glad to hear that JC was great to work with. Thanks for choosing Genesis of Naples!

December 31, 2024

Dana Millang is not only a nice guy he was the Best Salesperson I ever dealt with in purchasing an automobile. He was extremely knowledgeable about the 2025 Genesis and answered every question I could More

by DICKLARSON
Recommend Dealer
Yes
Employees Worked With
Dana Millang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Genesis of Naples responded

We're delighted to hear that Dana provided you with such an exceptional experience at Genesis of Naples. We truly value your feedback and are proud to have him on our team. Enjoy your new 2025 Genesis!

December 30, 2024

Everything went as it was supposed to and Pawel couldn’t have been more professional. I was kept up with progress by text ( my preferred method communication) ALL GOOD More

by don89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Dec 30, 2024 -

Genesis of Naples responded

Don, we're delighted to hear that Pawel provided you with a professional experience at Genesis of Naples. It's great to know everything went smoothly and communication was spot on!

December 29, 2024

Great employees, super management. They handle matters professionally and in a timely manner. Great coffee too! More

by EJMACECPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Abraham
Dec 31, 2024 -

Genesis of Naples responded

We're delighted to hear that you had a positive experience with our team at Genesis of Naples! It's wonderful to know you appreciated the professionalism and even enjoyed the coffee. Thanks for sharing your feedback!

December 29, 2024

Fantastic service. Peter Franks was courteous and professional. Car was washed nicely following my first oil change. More

by gananja
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Dec 31, 2024 -

Genesis of Naples responded

Gananja, we're delighted to hear that Peter provided you with fantastic service at Genesis of Naples. We appreciate your feedback and look forward to serving you again!

December 28, 2024

Outstanding service manager and timely service. We are so grateful for the entire service chain from tow to service completion. Great team! More

by whnelligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott- Service manager
Dec 30, 2024 -

Genesis of Naples responded

Thank you for recognizing the efforts of our team at Genesis of Naples! We're delighted to hear that your experience from tow to service completion was outstanding. We appreciate your support and look forward to serving you in the future!

December 28, 2024

Excellent service at this dealership. Porters are always available. The service staff, Peter and Pawel, are very efficient and personable. More

by felicia.manhart
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter and Pawel in Genesis Service and Carmine in Hyundai Service.
Dec 30, 2024 -

Genesis of Naples responded

Felicia, we're delighted to hear that Peter and Pawel provided excellent service at Genesis of Naples. Thank you for sharing your experience with us!

December 28, 2024

Great service team prompt, polite all around excellence. We had no wait time towed the car in for flat repair... More

by k.grassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team all were great to deal with.
Dec 30, 2024 -

Genesis of Naples responded

Thank you for sharing your experience with the service team at Genesis of Naples! We're delighted to hear that everything went smoothly and efficiently. Safe travels, and we're here if you need anything else!

December 28, 2024

Communication was not good. Left messages and text without response. Eventually came in person to try to get appt for recall work. Once the work was being done, all went well. More

by Dmeighan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky, Peter
Dec 30, 2024 -

Genesis of Naples responded

Meighan, I apologize for the communication issues you experienced. In the future, if you dial zero, you will be transferred to a team member. I'm glad to hear that once things got started, everything went smoothly. If there's anything else we can assist with or improve on in the future, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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