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Genesis of Naples - Service Center

Naples, FL

4.6
413 Reviews
Call Service Center (239) 325-1999

413 Reviews of Genesis of Naples - Service Center

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March 12, 2025

Great service. Professional. Efficient. Polite. Knowledgeable great dealership. They should let clients know in advance that there is a charge for using a credit ca More

by 1226nz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Mar 13, 2025 -

Genesis of Naples responded

Thank you for the feedback on your experience with Genesis of Naples! We're glad to hear that our team provided great service. We appreciate your comments regarding the credit card fee. We have made sure that this information is posted prominently so that our customers are kept aware and that there are no surprises upon payment.

March 10, 2025

Courteous service, professional. Had to wait too long for an ordered part. No loaner available. More

by EPDVORAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Mar 10, 2025 -

Genesis of Naples responded

Thank you for sharing your experience at Genesis of Naples. We appreciate your patience with the parts order and five-star review.

March 10, 2025

Excellent service JC the service rep was superb his attention to details was above and beyond my expectations More

by ANTHONYPARATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
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Mar 10, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided excellent service and exceeded your expectations at Genesis of Naples, Anthony. Thank you for sharing this wonderful feedback!

March 09, 2025

I had a good experience with Genesis of Naples this past week. Thank you very much. More

by tom@sirgrout.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Genesis of Naples responded

Thanks so much, Tom. We look forward to your next visit to Genesis of Naples!

March 08, 2025

JC in service is young and a real pro. I hope he'll be around with them a long time. He has a good future ahead of him. More

by gailnorthstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Mar 10, 2025 -

Genesis of Naples responded

Thank you for recognizing JC's professionalism at Genesis of Naples! We're proud to have such talented individuals on our team and appreciate your support. Looking forward to serving you again in the future!

March 08, 2025

Always professional! Extremely knowledgeable! Great attention to the needs of the customer! Always on time! Pavel, Peter, and JC are superb!! More

by Charleskrulak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel, Peter, JC…all superb!
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Mar 10, 2025 -

Genesis of Naples responded

Charles, we're delighted to hear that Pavel, Peter, and JC provided you with such a professional experience at Genesis of Naples. Thank you for recognizing their efforts!

March 08, 2025

Professional services and friendly personnel provided in a clean environment. Use of Uber was appreciated. More

by JUDYHREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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Mar 10, 2025 -

Genesis of Naples responded

Judy, we're delighted to hear you enjoyed the professional service and friendly atmosphere at Genesis of Naples. It's great that our Uber option was helpful too! Thank you for your feedback!

March 08, 2025

Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus More

by MARVGROSSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richeka "Ricky" Providence
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the extended wait times and any inconvenience caused by our limited seating area. We're working on improving these aspects to provide a better experience, and we appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 08, 2025

They usually handle all issues well and communicate clearly without being “pushy.” They are honest, helpful and thorough. More

by RPSTANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Peter Franks, DJ Davis
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Mar 10, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided you with honest and thorough service. Clear communication is key, and we're glad it made your experience a positive one!

March 06, 2025

Wait time for appointments is too long. My experience has been that it takes 4+ weeks to get your vehicle in for service. More

by m.c818595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Report | Print
Mar 06, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback about the wait times. We understand how important timely service is and apologize for any inconvenience you've experienced. Depending on the service, an appointment may not be necessary. Please reach out to me so that I can address your concerns promptly. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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