Genesis of Naples - Service Center

Great service and personal attention to customers. It was so great to feel like you were important to them. It was so great to feel like you were important to them. More

I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More

No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led to believe that Genesis was going to provide the best service. I question this now! More

Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut for two hours. More

Peter was very professional and kept me informed about my GV80 during service. He told me it would take 2 hours and it was right on time! GV80 during service. He told me it would take 2 hours and it was right on time! More

Pleasant to deal with, Robb Reilly the best, no pressure, works with you and makes it happen. Overall a great experience. works with you and makes it happen. Overall a great experience. More

Peter Franks was great! He answered all my questions. He was extremely pleasant and efficient. The service was completed quickly too. He answered all my questions. He was extremely pleasant and efficient. The service was completed quickly too. More

Peter Franks was great to work with. Valet service is a great benefit of dealing with Genesis of Naples. Valet service is a great benefit of dealing with Genesis of Naples. More

Service was quick and professional. JC was very friendly and helpful. This was as good an experience as I have had at a dealership. JC was very friendly and helpful. This was as good an experience as I have had at a dealership. More

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP…. More