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Genesis of Naples - Service Center

Naples, FL

4.5
276 Reviews
Call Service Center (239) 325-1999

276 Reviews of Genesis of Naples - Service Center

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April 20, 2025

Always friendly and willing to help. I’ve been very satisfied with everyone I’ve met. More

by A1UDREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Valentin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Genesis of Naples responded

Thank you for stopping by to leave Genesis of Naples a wonderful review!

April 19, 2025

Took a month to get an appointment then kept my car for a month. Did not provide a courtesy car and made me pay for a rental car up front. More

by Patbunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
J.C.Davies
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April 19, 2025

Naples of Genesis combines excellent service with prompt and courteous attention to their customer’s needs. More

by Avrum Goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Apr 21, 2025 -

Genesis of Naples responded

Avrum, we're delighted to hear that you had such a positive experience with the team at Genesis of Naples. Thank you for your kind words!

April 19, 2025

JC in Genesis service was excellent. Friendly, professional and went out of his way to be helpful. Well done!!! More

by kmprimeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Apr 21, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided excellent service at Genesis of Naples! Thank you for sharing your experience, and we'll be sure to pass along the kudos.

April 19, 2025

No loaner but the Uber you got me and my car brought to me at work was great. More

by Rputzulosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Genesis of Naples responded

We appreciate your review! We do have courtesy cars, but they are not guaranteed - they are based on the type of service and availability. It's great to hear that we could provide an Uber and bring your vehicle to you at work. Thank you for choosing Genesis of Naples and we hope to see you again down the road!

April 18, 2025

Label did a great job, not only in getting my car serviced but also showing where to get coffee, the rest rooms, etc. With the renovation going on and trailers everywhere I would have been lost in no More

by richlee950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel, service advisor
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Apr 18, 2025 -

Genesis of Naples responded

We're delighted to hear that Label made your visit smooth and enjoyable despite the renovations at Genesis of Naples. Thank you for sharing your experience, and we're here if you need anything else!

April 17, 2025

Very pleased with the service Genesis of Naples. The service was actually performed faster than expected and Genesis reimbursement was provided in days. The service team is always very professiona More

by RJR.1XX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with Genesis of Naples! We're delighted to hear that our service team, especially CJ, exceeded your expectations in both speed and professionalism. We appreciate your support and look forward to serving you again in the future!

April 17, 2025

Service was completed in a timely manner and I was impressed with the staff efficiency of getting our car ready for our return trip. Well done, especially with all the remodeling being done. More

by PAT_CRIMMINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
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Apr 17, 2025 -

Genesis of Naples responded

Pat, we're delighted to hear that our team at Genesis of Naples provided efficient service during your visit. Thank you for the kind words and patience amidst our remodeling efforts!

April 17, 2025

Worked with JC, and had an excellent experience. The service center was very busy but he took the time to make sure everything was resolved and went the extra mile. More

by MWIEGNER2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
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Apr 17, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided you with excellent service at Genesis of Naples, even during a busy time. Thank you for sharing your experience and recognizing his dedication!

April 17, 2025

Peter Frank was excellent in handling the issue with the GV80. He quickly figured out what needed to be done and arranged for the repair without delay. He also arranged for a ride to my work place. 100% More

by MDEANHAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
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Apr 18, 2025 -

Genesis of Naples responded

Thank you for sharing your experience! We're delighted to hear that Peter Frank provided excellent service and ensured a smooth process at Genesis of Naples. We appreciate your feedback and look forward to assisting you in the future!

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