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Genesis of Naples - Service Center

Naples, FL

4.5
338 Reviews
Call Service Center (239) 325-1999

338 Reviews of Genesis of Naples - Service Center

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April 08, 2024

Very pleased with the courteous service we were given. Pawel was very kind and knowledgeable More

by Sunshine12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and also Pawel
Report | Print
Apr 09, 2024 -

Genesis of Naples responded

We are glad to hear that Pawel and the team provided excellent service. Thank you for sharing this kind feedback with all of us at Genesis of Naples!

March 28, 2024

It is not acceptable to have to wait for 5 weeks for an appointment. I brought the car in for a first service an a noise while accelerating. There loose bolts in the power train. If I waited 5 weeks ther More

by RFlandreau
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Na
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Mar 29, 2024 -

Genesis of Naples responded

I'm sorry to learn about the long wait for your appointment and any inconvenience it may have caused. We understand how important timely service is, especially when you're experiencing issues with your vehicle. Your feedback will be used as we work on improving our scheduling process. If there's anything else you'd like to discuss or if further assistance is needed, please don't hesitate to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 27, 2024

JC was great and very helpful. I got a loaner car which was comparable to my Gv70. Great customer service! More

by cmschouw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Mar 27, 2024 -

cmschouw responded

The overall experience purchasing my GV70 at the Naples dealership has been very positive. The first Valet service was very convenient and Jc was excellent. Thank you!

Mar 28, 2024 -

Genesis of Naples responded

It was our pleasure to accommodate you and provide a loaner during your recent service at Genesis of Naples. Thanks for the shoutout - see you and your GV70 down the road!

March 26, 2024

Nothing personal ,but when I bring car for fixed, they damage my new 2024 GV80, break front bumpers brackets both sides and also left fender molding bracket, they repaint molding which is color not matchi More

by Eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Mar 27, 2024 -

Genesis of Naples responded

Eddy, I'm sorry to hear about your frustration. We understand you're disappointed, but we expect professionalism and respect from our customers as well, and we cannot work with people who berate our staff. We wish you the best going forward.

Mar 27, 2024 -

Eddy responded

And you also turned out to be a big deceiver.who I berate.i always was nice with all of your employee.now one can said I was berate. please be professional and don't blame customers what's never was done.

March 19, 2024

Had to wait 8 weeks to get windshield wipers/spraying repaired on my new Genesis. Had an appt. and still waited 6 hours. I was the very last person to leave. No one even showed me the lounge. I was mis More

by lisas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
powell
Report | Print
Mar 20, 2024 -

Genesis of Naples responded

I'm really sorry to learn about the long wait and lack of accommodating service during your visit. We want our customers to feel comfortable and satisfied throughout their time working with us, so it's disappointing to know we fell short in this instance. I'd like an opportunity to discuss this further and ensure it doesn't happen next time. Please give me a call when you have a moment. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 09, 2024

Reference my 28 month old, $60,000 2022 Genesis G80 with 17,500 miles, the air conditionings blows hot air. Soonest appointment - six-plus weeks. South Florida with no air conditioning. The vehicle is us More

by Jerry D
Recommend Dealer
No
Employees Worked With
Pawel Bartnicki
Report | Print
February 15, 2024

Very professional experience, they were ready for me so no waiting, exceptional waiting area. Highly recommend More

by ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Feb 15, 2024 -

Genesis of Naples responded

We're glad to know you had a professional and efficient experience at Genesis of Naples. Thanks for recommending us, we appreciate it!

February 02, 2024

Customer service is amazing, service advisor takes the time to explain all in detail, I am very happy with the service. More

by R_arango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki, Michelle Leon
Report | Print
Feb 02, 2024 -

Genesis of Naples responded

We're delighted to know you had a great experience with our service advisor at Genesis of Naples. We always aim for transparency and thorough explanations! Thanks for your feedback.

January 20, 2024

Great service. Everyone was friendly and helpful. They took care of me right away. Very pleased. More

by Mswerner123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Jan 22, 2024 -

Genesis of Naples responded

Thank you for the review! We hope to see you again at Genesis of Naples. Safe travels!

December 16, 2023

Very friendly, very efficient The young man who was the representative was there to please More

by davidrogers24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Dec 18, 2023 -

Genesis of Naples responded

David, thanks so much for the five-star review! We are happy to hear the Genesis of Naples team was friendly and efficient. Until next time!

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