Genesis of Naples - Service Center

Genesis of Naples is a 5 star dealership that I would recommend to others because of its professional and friendly staff. recommend to others because of its professional and friendly staff. More

This was my second service with this dealership and on both occasions I was satisfied. My car was picked up and returned as scheduled. Everyone was friendly and helpful. On my second service I had to e both occasions I was satisfied. My car was picked up and returned as scheduled. Everyone was friendly and helpful. On my second service I had to exchange the loaner and was immediately accommodated. More

This dealership is GREAT! I especially appreciate the fact they pick up my car , service it, and return it to me. My wife is not able to get along by herself and this is a gre I especially appreciate the fact they pick up my car , service it, and return it to me. My wife is not able to get along by herself and this is a great service to me. More

Excellent service and a fair price. Conscientious staff. Easy to schedule on line. Coupons used from dealer emails. Conscientious staff. Easy to schedule on line. Coupons used from dealer emails. More

AC in GV70 stopped working on 6/10/2023 First on-line appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to AC on 6/23. Apparently will look at dye on 6/27. I realize they are busy, but in all the years I've owned Acura's; Audi's and BMW's I have never gone through such extended service gobbdelygook. Bought the wrong car from the wrong dealer. And they did offer a loner/rental car from Thrifty. Did not need one thankfully AC repair in SW Florida should not take this long. Very disappointing. 3rd rate performance. More

Unfortunately, the service of this dealership has deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a retu deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a return call from service staff after 3 days. Pawel has been disappointing in his communications. More

Very good service very good customer support I like the car very much the technology is amazing car very much the technology is amazing More

Wonderful service. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership. More

Outstanding service. Car was picked up on time and delivered on time. We we love the service. Car was picked up on time and delivered on time. We we love the service. More

Aamir is extremely helpful. Service team is very professional. Service team is very reliable and I fully trust them Service team is very professional. Service team is very reliable and I fully trust them More