Genesis of Northwest San Antonio - Service Center

Always a great experience. My service advisor, Jerry always takes care of me - very knowledgeable, professional and friendly. My service advisor, Jerry always takes care of me - very knowledgeable, professional and friendly. More

Each and every encounter with my Service Advisor, Jerry Williams, is an exceptional experience! Jerry is extremely responsive when I reach out to him, and he keeps me informed while my G80 is in for any ty Williams, is an exceptional experience! Jerry is extremely responsive when I reach out to him, and he keeps me informed while my G80 is in for any type of maintenance work. The facility itself is modern and beautiful; truly designed with the customer and their comfort in mind! More

Jerry and service techs took great care of our vehicle as always. Had an alert which was resolved in short time along with maintenance that was coming due. Great service all the way around! Waiting area wa always. Had an alert which was resolved in short time along with maintenance that was coming due. Great service all the way around! Waiting area was very clean and all stocked. Comfortable and quiet. Friendly staff took great care of me while I waited. Thank you More

This Genesis Dealership is the best and such a modern facility. The Service Dept is so amazing and very efficient. They really take care of your vehicle and you. I really enjoy being there. facility. The Service Dept is so amazing and very efficient. They really take care of your vehicle and you. I really enjoy being there. More

Service very good, scheduled maintenance and recheck of airconditioning, found the leak issue, ordered part and scheduled for return appointment when part arrives. airconditioning, found the leak issue, ordered part and scheduled for return appointment when part arrives. More

We needed to take our new(ish) GV70 in for a recall. The dealership made the whole process very painless, starting with the appointment schedule. We were out in about 30 minutes. The dealership made the whole process very painless, starting with the appointment schedule. We were out in about 30 minutes. More

Jerry Williams and the maintenance tech crew did a great job. Quickly diagnosed the AC issue and ordered parts. Returned a week later for install and some OEM recommended 50k mile maintenance. Loaner was job. Quickly diagnosed the AC issue and ordered parts. Returned a week later for install and some OEM recommended 50k mile maintenance. Loaner was ready when I dropped off my GV80 in the morning. Car fixed and ready for return next day as promised. Appreciate the work and Jerry kept me informed throughout process. Well done! More

Very professional, really took care of me and made sure I got a quality vehicle and good financing options. got a quality vehicle and good financing options. More

I’ve been a customer with Genesis of Northwest for six months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new ve months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new vehicle that I purchased from them. I definitely recommend shopping at this dealership and for Service. More

Jerry & JC listened to my concerns related to my AC going out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction an out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction and Training at Genesis Motor America. More