Genesis of Northwest San Antonio - Service Center

Easy scheduling and great service. Dealership is focused on the customer. Jerry is the guy! Dealership is focused on the customer. Jerry is the guy! More

Very modern facility. Polite and professional personnel in service dept. Free loaner car. Exceeded expectations!!! Polite and professional personnel in service dept. Free loaner car. Exceeded expectations!!! More

Jerry was very informative and explained everything to my understanding, this was my second time working with him and I appreciate his help and service. The waiting room was very comfortable. It was the week understanding, this was my second time working with him and I appreciate his help and service. The waiting room was very comfortable. It was the weekend and I drove from out of town and luckily Jerry had a loaner car for us to pass time with to get lunch and do some shopping so we didn't have to wait until my car was ready, which was convenient since we are from out of town. More

They were prompt, courteous and precise to fix my vehicle. While I waited food, drinks and a tour of their inventory was provided. vehicle. While I waited food, drinks and a tour of their inventory was provided. More

My oil change was scheduled for 11:30. Car sat for 30 mins and work took 1 hour to complete. Staff is very friendly. Waiting area is very comfortable and stocked with snacks and drinks. Co Car sat for 30 mins and work took 1 hour to complete. Staff is very friendly. Waiting area is very comfortable and stocked with snacks and drinks. Communication was good. More

JC and the mechanic were both great when I dropped my car off. I was there for an oil change, and was going to wait for it, when they came to tell me that something else was wrong. They encouraged me to le off. I was there for an oil change, and was going to wait for it, when they came to tell me that something else was wrong. They encouraged me to leave my car there, while they continued to troubleshoot. It's a good thing they did because once they were done working on it everything was covered under warranty. HOWEVER if I'd just done the oil change and taken off, the suspension issue they discovered would have been a HUGE financial fix when it finally broke. More

Had a little misunderstanding that was cleared by the General Manager immediately after he was alerted. Very happy with experience! General Manager immediately after he was alerted. Very happy with experience! More

Jc was awesome he was very helpful with any questions we had regarding the warranty on my car . had regarding the warranty on my car . More

Staff is fast , friendly and knowledgeable in all aspects of the service updates . In addition , I really appreciate the availability of a loaner car when the car is being serviced . of the service updates . In addition , I really appreciate the availability of a loaner car when the car is being serviced . More

JC and Poli are top notch. Ever since my purchase Poli has provided excellent follow on support. JC made sure I was taken care of well while my car was serviced. JC provided a Ever since my purchase Poli has provided excellent follow on support. JC made sure I was taken care of well while my car was serviced. JC provided a level of service I have not received from other dealerships. These two guys make this dealership #1 for me. More