Genesis of Northwest San Antonio - Service Center

Service very good, scheduled maintenance and recheck of airconditioning, found the leak issue, ordered part and scheduled for return appointment when part arrives. airconditioning, found the leak issue, ordered part and scheduled for return appointment when part arrives. More

We needed to take our new(ish) GV70 in for a recall. The dealership made the whole process very painless, starting with the appointment schedule. We were out in about 30 minutes. The dealership made the whole process very painless, starting with the appointment schedule. We were out in about 30 minutes. More

Jerry Williams and the maintenance tech crew did a great job. Quickly diagnosed the AC issue and ordered parts. Returned a week later for install and some OEM recommended 50k mile maintenance. Loaner was job. Quickly diagnosed the AC issue and ordered parts. Returned a week later for install and some OEM recommended 50k mile maintenance. Loaner was ready when I dropped off my GV80 in the morning. Car fixed and ready for return next day as promised. Appreciate the work and Jerry kept me informed throughout process. Well done! More

Very professional, really took care of me and made sure I got a quality vehicle and good financing options. got a quality vehicle and good financing options. More

I’ve been a customer with Genesis of Northwest for six months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new ve months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new vehicle that I purchased from them. I definitely recommend shopping at this dealership and for Service. More

Jerry & JC listened to my concerns related to my AC going out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction an out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction and Training at Genesis Motor America. More

The repair was completed in the time that was quoted, but it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple occasions. I also watched him chitchat with multiple other technicians. Maybe the glass wall into the service bays is not the best idea, as I just became angry as I watched him. Though the waiting area is well appointed, technicians need to remember that there is a person attached to the vehicle they are working on, and that person would like to continue on with their day. More

Everyone here is very nice, professional and it is always very Clean dealership. They also provide fast service very Clean dealership. They also provide fast service More

The oil change was over $200. 00.This was over twice what I have been paying. 00.This was over twice what I have been paying. More

The service was amazing, Juan (JC) and the service department made sure all my needs were addressed and made the process quick and easy as usual. The honesty and attention to my vehicle is what I valu department made sure all my needs were addressed and made the process quick and easy as usual. The honesty and attention to my vehicle is what I value most. Beautiful facility and amazing staff! More