Genesis of Northwest San Antonio - Service Center

JC as a service advisor was great! He kept me up to date with the progress of my car. Tim (detailer in waiting) was very nice. Very personable, easy to talk with and really went abov He kept me up to date with the progress of my car. Tim (detailer in waiting) was very nice. Very personable, easy to talk with and really went above and beyond to make sure my experience was the best. I was there 4 hours and Tim ,JC and Danny helped the time go a bit faster More

My experience at the new Genesis Dealership was very nice and Jerry was extremely attentive and communicative throughout my time there. and Jerry was extremely attentive and communicative throughout my time there. More

I have nothing but good things to say about these people. They do everything they say they will do and more. They do everything they say they will do and more. More

Mr. Jerry is a great professional and it was a pleasure doing business with such a wonderful person doing business with such a wonderful person More

I had a great experience at the dealership! Jerry was super helpful and professional when fixing my car. He took the time to explain everything that needed to be done and patiently answered all Jerry was super helpful and professional when fixing my car. He took the time to explain everything that needed to be done and patiently answered all my questions. The dealership itself was spotless, and the waiting area was top-notch - clean and very welcoming. I highly recommend their service! More

New state of the art facility. Friendly professional people. A question arose as to proper oil for my vehicle but I was assured that service department knows best. We'll see! Highl Friendly professional people. A question arose as to proper oil for my vehicle but I was assured that service department knows best. We'll see! Highly recommend this dealership. Well done! More

This dealership was very helpful, I bought my car in a different state prior to moving here to Texas and they made sure I was able to get my free servicing. This has probably been the best/smoothest exper different state prior to moving here to Texas and they made sure I was able to get my free servicing. This has probably been the best/smoothest experience I’ve had with any dealership. More

Our Genesis was picked up, serviced and delivered back to us flawlessly with the utmost in professionalism. us flawlessly with the utmost in professionalism. More

2024 GV80 (2 months old) would not start 3 times, needed new battery. They could not get a new one nor assure me it wouldn’t happen again. Sold it back to them at a great loss. Beware! Battery issue is wel new battery. They could not get a new one nor assure me it wouldn’t happen again. Sold it back to them at a great loss. Beware! Battery issue is well documented on internet. You can be stranded at any time, anywhere!! More

Had my two front tires replaced at the dealership a few weeks ago. We noticed while washing the car, that both tire stem caps were missing. I called the dealership and while they gave me news ones, I would weeks ago. We noticed while washing the car, that both tire stem caps were missing. I called the dealership and while they gave me news ones, I would have thought that with the concierges service plan we have they would have brought them to us. Anyway, todays customer service at the facility was top notch. More