Genesis of Northwest San Antonio - Service Center

Service manager is a very nice individual along with service writer. They treaded me and my wife like the Cadillac dealers used to treat us. service writer. They treaded me and my wife like the Cadillac dealers used to treat us. More

Service was good. However I called and left a message 2x’s to schedule service and never rec’d a call back. I ended up driving to the dealership to schedule maintenan However I called and left a message 2x’s to schedule service and never rec’d a call back. I ended up driving to the dealership to schedule maintenance.. More

They are friendly, they listen to your concerns and they stay in contact with you. stay in contact with you. More

Outstanding customer and technical service. Sonya kept me informed on the work progress. Technicians did a great job. Sonya kept me informed on the work progress. Technicians did a great job. More

Nice experience. The people that picked up our car we’re very courteous and the service rep likewise. The people that picked up our car we’re very courteous and the service rep likewise. More

My vehicle was serviced, washed and returned to my residence. My service rep was courteous and professional. residence. My service rep was courteous and professional. More

The dealership suffers from being in an area that feels like a third world bizarre. Parking is non-existent. The salesperson helping me knew none of the answers I asked for and consistently needed to ask s like a third world bizarre. Parking is non-existent. The salesperson helping me knew none of the answers I asked for and consistently needed to ask someone else for the information. I understand people need to learn, but it removes the feeling of prestige in buying a nice expensive vehicle when the sales people know nothing of the process in selling the vehicle. More

Great service, fair prices, very good comms. Sonya (client manager) is great. 5 stars overall Sonya (client manager) is great. 5 stars overall More

Purchased a Genesis GV80 in Round Rock. Had one key, they would mail the other. Trouble for me is the 2 keys had to be programed together and I don't live in Round Rock. Sonya Rocha (G of N Had one key, they would mail the other. Trouble for me is the 2 keys had to be programed together and I don't live in Round Rock. Sonya Rocha (G of NW) is a rock start, she spent some time calling Victoria Garcia in Round Rock to get the necessary permissions to do the job here in SATX. And a big thanks for Victoria in providing the assistance, she rocks too! Together these ladies made my day. More

Brought car in August 29th after waiting 1 month to get service appointment. Once in the service manager never called me to advise me of what was happening and never returned my calls. Finally, I called th service appointment. Once in the service manager never called me to advise me of what was happening and never returned my calls. Finally, I called the GM who had the director of service call me, 6 days later the car was repaired. More