Genesis of Northwest San Antonio - Service Center

Beautiful facility, well stocked, and comfortable. Service manager made initial contact via text and service was completed within reason. Tire pressure was not correct for all tires upon service com Service manager made initial contact via text and service was completed within reason. Tire pressure was not correct for all tires upon service completion and I was assured the pressure would stabilize -- it did not. Took my vehicle to another facility to have tire pressure adjusted. More

Great service. I like that I was able to see my vehicle worked on. The dealership was very clean also. I like that I was able to see my vehicle worked on. The dealership was very clean also. More

The dealership was prepared for my service appointment and was very professional and courteous. They also provided me with a loaner car which is much appreciated. and was very professional and courteous. They also provided me with a loaner car which is much appreciated. More

You guys built a premier facility and staffed it with great people. What a concept. great people. What a concept. More

The service provided by my service manger, JC was impeccable. I was kept updated on progress and given the red carpet treatment. Everyone was personable and really solidified why I am now a Genesis o impeccable. I was kept updated on progress and given the red carpet treatment. Everyone was personable and really solidified why I am now a Genesis owner More

Easy scheduling and great service. Dealership is focused on the customer. Jerry is the guy! Dealership is focused on the customer. Jerry is the guy! More

Very modern facility. Polite and professional personnel in service dept. Free loaner car. Exceeded expectations!!! Polite and professional personnel in service dept. Free loaner car. Exceeded expectations!!! More

Jerry was very informative and explained everything to my understanding, this was my second time working with him and I appreciate his help and service. The waiting room was very comfortable. It was the week understanding, this was my second time working with him and I appreciate his help and service. The waiting room was very comfortable. It was the weekend and I drove from out of town and luckily Jerry had a loaner car for us to pass time with to get lunch and do some shopping so we didn't have to wait until my car was ready, which was convenient since we are from out of town. More

They were prompt, courteous and precise to fix my vehicle. While I waited food, drinks and a tour of their inventory was provided. vehicle. While I waited food, drinks and a tour of their inventory was provided. More

JC and the mechanic were both great when I dropped my car off. I was there for an oil change, and was going to wait for it, when they came to tell me that something else was wrong. They encouraged me to le off. I was there for an oil change, and was going to wait for it, when they came to tell me that something else was wrong. They encouraged me to leave my car there, while they continued to troubleshoot. It's a good thing they did because once they were done working on it everything was covered under warranty. HOWEVER if I'd just done the oil change and taken off, the suspension issue they discovered would have been a HUGE financial fix when it finally broke. More