Genesis of Tulsa

Great people to work with. Zander is very knowledgeable and friendly. Made me a great deal.gre Zander is very knowledgeable and friendly. Made me a great deal.gre More

Great to work with. Understood our wants and needs and helped us pick the perfect vehicle! Understood our wants and needs and helped us pick the perfect vehicle! More

Very Efficient wasn't an 'all day' experience but still didn't feel like I was rushed. didn't feel like I was rushed. More

They know their job I like the way they treated me and I got my ride . got my ride . More

My experience purchasing my Kia Sportage was disappointing due to a lack of transparency during the sales process. I had already arranged financing through my own credit union and was prepare disappointing due to a lack of transparency during the sales process. I had already arranged financing through my own credit union and was prepared to move forward with the purchase. However, the dealership included a $4,000 “Genesis Promise” warranty and initially told me it was required to purchase the vehicle. I was not interested in purchasing this additional warranty and was uncomfortable with how the situation was handled. I left the dealership because I was unwilling to proceed under those circumstances. Two days later, I received a text message stating that the warranty could be removed. When I returned and decided to move forward with the purchase, I was told the warranty would only be removed if I financed through the dealership. This condition was not mentioned in the text message that prompted me to return. The change in terms made the process unnecessarily difficult and left me questioning the transparency of the sales practices. Although I ultimately wanted to purchase the vehicle, customers should not have to navigate changing conditions to understand what is required, what is optional, and what financing choices are available to them. These details should be communicated clearly and consistently from the beginning. Additionally, I found the customer service from the finance department disappointing. The finance representative did not introduce himself when interacting with me, which felt impersonal and unprofessional during what should be an important and customer-focused part of the purchasing process. I hope management takes this feedback seriously and uses it as an opportunity to improve transparency, communication, and the overall customer experience. More

They were helpful, knowledgeable and up front with what the coasts would be. Good environment the coasts would be. Good environment More

They were helpful, knowledgeable and up front with what the coasts would be. Good environment the coasts would be. Good environment More

Had a recall and they got me in and fixed it within an hour. Fastest ever! Kelli is always so helpful and pleasant. hour. Fastest ever! Kelli is always so helpful and pleasant. More

Took car in for safety recall and service. Was asked if I would be staying (implying it would be a quick service). I had someone to pick me up. The representative asked if I needed the car bac Was asked if I would be staying (implying it would be a quick service). I had someone to pick me up. The representative asked if I needed the car back that same morning. I was flexible. I received NO communication about the status of the work throughout the day. I called after 5:00 to see if I could pick up my car. Customer service person was nowhere to be found and I learned my car wouldn’t be ready until the next day. I only received this information after reaching out personally. I let the customer service representative know of my frustration. He texted the next morning saying they could deliver the car to me that morning. However it turns out more work was needed. Again, I received NO communication about the status of the car and once again, I called late afternoon on my own. Hyundai representative answered, not Genesis (just like the day before). Car was just then being finished, after two full days of having it. The representative did not offer to deliver it to me. I’m really glad I didn’t wait in the lobby that long!! My major frustration was the lack of communication and the lack of acknowledgment of terrible customer service. I am fortunate I had access to my husband’s vehicle and that he is also home with me. If either of us were still working, this would have been a major disruption. More