Genesis of West Palm Beach

My name is Ladislau Hajos. I’m escalating an ongoing service failure at Genesis of West Palm Beach involving a safety-related issue on my 2025 Genesis GV70 (intermittent rear v I’m escalating an ongoing service failure at Genesis of West Palm Beach involving a safety-related issue on my 2025 Genesis GV70 (intermittent rear view camera failure). This is a follow-up to my email dated Saturday, January 24, 2026. That same day I received a call from Mr. Emmanuel Vallejo, General Manager, who acknowledged the poor handling by the Service/Maintenance Department and promised to call me back on Monday, January 26 by 12:00 noon after speaking with Mr. Henry Cabrales (Service/Maintenance Manager). No follow-up occurred. It is now 1 PM Kanuary 26, 2026. I also emailed Mr. Cabrales on Friday, January 23 and received no response. The only person I have dealt with directly is Matt Hobson (service advisor). I previously left my vehicle for five days and picked it up with no repairs completed and no clear timeline. This level of communication and execution is unacceptable especially for a rearview camera safety feature on a low-mileage vehicle. It is also deeply disappointing because I previously received timely, professional service at this same location when it was Napleton. Since the Lithia takeover, the experience has been the opposite. I am copying Mr. Vallejo on this message. Sincerely, Ladislau Hajos VIN 5NMMADTB7SH032529 More

The service at this dealership is awful. Andrea is an amazing service advisor. My first visit was awful, my Genesis was filthy and a tech left the coke bottle in my vehicle. I was upset at t Andrea is an amazing service advisor. My first visit was awful, my Genesis was filthy and a tech left the coke bottle in my vehicle. I was upset at that fact I was getting it back dirty and no one tried to clean it beforehand. I have a monthly car wash membership, therefore my vehicle is always clean. They kept my truck to get it cleaned and put me back in a rental. I was in a rental unnecessarily because it was cleaned by that night and I should have been able to pick up the next day. No one would respond or return my calls. I could see my vehicle and every time they went in it through my app and the alerts. My vehicle stayed in the same spot the entire weekend. This type of service is just terrible. The service manager put gas in it which did not benefit me because my tank was almost full. I was offered a free oil change on my next visit and you can’t even get an appointment for 5 weeks. I have never experienced in my entire life waiting for an oil change for 5 weeks. I asked for the service manager to give me a call and did not receive a call back yesterday. As bad as the attitudes were at Napelton’s before Genesis pulled out I could get an oil change in a few days. I am a very friendly and nice person but this has left a bad taste in my mouth. You guys need to care about your customers better and their vehicles. More

1 Star Experience – Genesis West Palm Beach (Lithia-Owned) 🚨 First appointment of the day… car sat for 2½ HOURS untouched. ❌ Left 4 voicemails — not a single one returned. ❌ Service manag (Lithia-Owned) 🚨 First appointment of the day… car sat for 2½ HOURS untouched. ❌ Left 4 voicemails — not a single one returned. ❌ Service manager Rudy = uncaring + dismissive. ❌ No loaners, no accountability, no communication. This dealership is a pathetic embarrassment to the Genesis brand. Lithia ownership has turned “luxury service” into a complete joke. If you value your time and respect, AVOID THIS PLACE. #Genesis #GenesisUSA #LuxuryFail #CustomerServiceMatters #WestPalmBeach More

El departamento de servicio en Genesis me brindó una experiencia excepcional de principio a fin. El personal fue profesional, atento y se aseguró de que me sintiera bien atendido durante todo el proceso experiencia excepcional de principio a fin. El personal fue profesional, atento y se aseguró de que me sintiera bien atendido durante todo el proceso. More

Sitting in the Dealership now, amazed that the dealership doesn’t want to follow its own contract as I try to buy out my Genesis lease. The dealer wants to add $899 to purchase out my lease where the contrac doesn’t want to follow its own contract as I try to buy out my Genesis lease. The dealer wants to add $899 to purchase out my lease where the contract specifically says no additional dealer fee at the lease end. Wasted an hour or better arguing with the Manager, Bobby Z, until he finally agreed that I was correct. Leaving me with a bad taste More

All I heard from them are lies. Promised to save a car in transit for me took mu license insurance and cc to hold. Never charged card but kept telling me it was mine and don’t worry Promised to save a car in transit for me took mu license insurance and cc to hold. Never charged card but kept telling me it was mine and don’t worry. Next thing I was told someone else took the car. Lies,lies,lies. Would not purchase from them. More

Did our homework on multiple makes, models, and dealerships and eventually landed on the Genesis GV70 because (1) the fully-loaded Prestige package is a great price compared to similar size and fea dealerships and eventually landed on the Genesis GV70 because (1) the fully-loaded Prestige package is a great price compared to similar size and features from Mercedes, BMW, or Acura, and (2) it was in stock (given the 2021 shortages on chips). Went in and met sales person Tony Wilson, a great, hard working, enthusiastic soul with good character. Highly recommend Tony and the Napleton West Palm Beach dealership. The separate service team is also proactive to make sure they schedule time to go over all the massive amount of tech built into the Prestige package. Thanks all. Enjoying the new ride tremendously. More