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Gengras Chrysler Dodge Jeep Ram Fairfield - Service Center

Fairfield, CT

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60 Reviews

60 Reviews of Gengras Chrysler Dodge Jeep Ram Fairfield - Service Center

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May 01, 2024

i wish i could give no stars, i have had an encounter in the past with the manager Phil in service and i thought we spoke and moved forward. apparently he just wanted to wanted me to delete the negative re More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
January 12, 2024

Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. More

by Jayb1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Jan 16, 2024 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

Thank you for the review. I'm sorry to hear that we didn't leave you with a better impression and encourage you to reach out to me directly so that we can discuss these concerns in greater detail. Respectfully, Phil Conte - Service Manager - 203-384-5716

Jan 19, 2024 -

Jayb1231 responded

Ive made multiple attempts to speak with you and they have not been acknowledged. Today I’m told a part arrived today, for a vehicle that I was told was repaired. I again relayed a message, nothing. Also found your techs didn’t connect battery terminals properly and parts were not put back where they should have been. By not calling back you are perpetuating the lack of communication. I would enjoy clarification as to why parts are arriving when I was told it was fixed? This situation all around, and now from the top of service on down, seems to prove my point.

Jan 30, 2024 -

Jayb1231 responded

So I tried to make phone calls for answers, maybe an actual fix and I haven’t gotten any help nor actually spoke with anyone other than on here. The truck seemed fine after whatever hiccup and now it won’t start and I’ve missed a days worth of work. This dealership really doesn’t care. To top it off I think they did work outside of my extended warranty so they could make top dollar and get one over on me.

September 14, 2023

Came here to purchase 4 lug nuts for my wheels. I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove th More

by Darkstarjedi
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Not listef
Sep 15, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

We're sorry to read about your experience with the lug nuts. We aim for transparency in all our transactions and it seems we fell short this time around. I understand how frustrating that can be, especially when you were expecting a different outcome. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you - Phil Conte - Service Manager - 203-384-5716

March 17, 2023

They are very friendly and they get my car in and out with out me having to wait a long time More

by rjhoward63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service adviser
Mar 18, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

We are excited to learn our Service Team was friendly and provided quick service at Scap Chrysler Dodge Jeep Ram. We thank you for your kind words and are here to assist you with any future automotive needs. Take care.

February 22, 2023

Phil and his service team always provide the best best service and will always return for all my service needs More

by phthco204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHIL
Feb 23, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

It brings us joy to receive your five-star rating and review. We'll be sure to let our Service Team here at Scap Chrysler Dodge Jeep Ram know about their accommodating great service.

February 16, 2023

Honest, professional, totally customer oriented service. No false promises, no detail overlooked, treat you like a loving family and always deliver! This in an exception in Fairfield county, always can cou More

by Varicella123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia in Service , Ray Pacheco
Feb 17, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

Thank you for leaving us your five-star review! We hope you come to visit us again soon! - Scap Chrysler Dodge Jeep RAM

February 01, 2023

Phil Conte, the service manager at Scap Jeep, is always accommodating, professional, friendly and I have never had any service issues in the 25 years that I have owned Jeeps. I prefer bring my car to Scap More

by BOBLAROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Conte-Service Manager
Feb 02, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

We are honored to be your vehicle service and care choice. Thank you for choosing Scap Chrysler Dodge Jeep Ram for your needs and the 5-star review. Our Service Team appreciates your continued support and business. We welcome your feedback and are here to assist you with any additional needs.

January 27, 2023

Listened to my needs, serviced quickly and efficiently. Would recommend , in fact I’m changing my loyalty from Milford Jeep!!! More

by Aferjentsik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop
Jan 28, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

Thank you so much for choosing Scap Chrysler Dodge Jeep Ram. We're excited to receive your 5-star rating and review. We look forward to assisting you with your future automotive needs.

January 18, 2023

Fast efficient service. Service staff was very friendly. The Jeep was ready before the promised time. More

by rparower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dolberg
Jan 19, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

Hello, Rparower. Thank you for sharing your positive feedback about our Service Team here at Scap Chrysler Dodge Jeep Ram. We're so happy that the service on your Jeep was efficient and smooth. Please let us know if there is anything else we can do for you.

January 15, 2023

Rob, Phil & Kyle were very helpful from start to finish during my truck repair. Thanks again Nick More

by Nickjhilal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Kyle, Phil
Jan 17, 2023 -

Gengras Chrysler Dodge Jeep Ram Fairfield responded

We really appreciate your great rating. It's our hope that you continue to choose Scap Chrysler Dodge Jeep Ram for all of your automotive needs. Our Service Team is thrilled to learn they were able to assist you to the greatest extent. Take care.

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